IT Support Associate, IT Services

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development.

Position Overview: The role supports project managers in IT project environments with a focus on risk management, quality assurance, project coordination, and project governance. The position involves planning, monitoring, reviewing, and improving project activities to ensure structured delivery, transparent documentation, and compliance with quality and risk management standards.

• Support the planning and steering of medium-sized and complex IT projects
• Assist project managers and project sponsors in preparing and conducting quality gates
• Organize, moderate, and document project review meetings and coordination sessions
• Review project deliverables and project documentation from a technical and content perspective
• Identify, analyze, and monitor project risks and dependencies across projects and programs
• Perform qualitative and quantitative risk assessments and define suitable mitigation measures
• Track and report risks using designated risk management tools
• Prepare and facilitate risk workshops with relevant stakeholders
• Plan and execute quality management activities within project environments
• Check project documentation for consistency, completeness, and compliance
• Support the development and improvement of quality assurance measures in projects
• Prepare status updates, decision documents, reports, and project-related documentation
• Work closely with project teams, stakeholders, and management to ensure transparent communication and controlled project execution

• Degree in Business Administration, Information Technology, or a related field; alternatively, commercial or IT-related vocational training with relevant professional experience
• Several years of experience as a project team member, consultant, or coordinator in digitalization or IT project environments
• Experience in project management or project leadership
• Strong experience in risk management within project environments
• Experience in quality management, including document reviews, quality gates, and quality assurance measures
• Knowledge of common project management standards, ideally supported by IPMA D or an equivalent certification
• ITIL Foundation certification or proven practical experience in IT service management
• Experience with Jira or comparable project management tools
• Good knowledge of Microsoft Office and MS Project
• Experience with risk management tools is an advantage
• Strong analytical, organizational, and problem-solving skills
• Ability to structure complex topics and communicate them clearly to different target groups
• Strong communication, moderation, and stakeholder management skills
• Professional German and good English language skills
• Willingness to travel as required by the role

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.