Job Openings Project – IT First Level (4 languages) – Zurich NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers. Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI). In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.
Workload:
100% Start:
6 July 2026 End:
31 December 2027 Location:
Zurich, on-site induction, then 1–2 days per week remotely Client sector:
Insurance Candidate's place of residence:
Ideally, the candidate already lives in Switzerland or is willing to rent accommodation in Zurich Applications from outside Switzerland:
The candidate must hold an EU passport or be a national of a Schengen country; dual nationality is also acceptable (nationality from outside the Schengen area with a work permit for Germany, Austria, etc. is not permitted)
Tasks
Receiving and handling incidents and enquiries in German, French, Italian and English via our internal IT Service Desk
Supporting our internal clients with all IT support matters
Processing and resolving tickets in accordance with our ITIL-based process framework; involving 2nd-level support where necessary
Application support for various internal systems
Maintaining and expanding our knowledge management database by adding relevant articles
Requirements
Experience as a first-level support specialist
Enjoyment of customer contact via telephone and email
A communicative and confident personality with a high degree of initiative
A solution-oriented and independent approach to work
Strong digital aptitude and very good knowledge of standard Microsoft products
Required IT Skills
MS O365 – Professional – up to 5 years' experience
Windows 11, Intune – Professional – up to 5 years' experience
Application support – Professional – up to 5 years' experience
ITSM tool, ServiceNow – Professional – up to 5 years' experience
Hardware expertise: Laptops, printers – Junior – up to 3 years' experience
Entra ID – Junior – up to 3 years' experience
MS Azure – Junior – up to 3 years' experience
AI, Copilot – Junior – up to 3 years' experience
Network, Zscaler – Junior – up to 3 years' experience
Required Language Skills
German – Fluent
French – Fluent
English – Good
Italian – Good
Required Shift Work
Shift 1: 07:15 – 11:30, 12:15 – 16:30
Shift 2: 07:45 – 12:15, 13:00 – 17:00
Shift 3: 08:45 – 12:15, 13:00 – 18:00
Or refer someone
#J-18808-Ljbffr
Workload:
100% Start:
6 July 2026 End:
31 December 2027 Location:
Zurich, on-site induction, then 1–2 days per week remotely Client sector:
Insurance Candidate's place of residence:
Ideally, the candidate already lives in Switzerland or is willing to rent accommodation in Zurich Applications from outside Switzerland:
The candidate must hold an EU passport or be a national of a Schengen country; dual nationality is also acceptable (nationality from outside the Schengen area with a work permit for Germany, Austria, etc. is not permitted)
Tasks
Receiving and handling incidents and enquiries in German, French, Italian and English via our internal IT Service Desk
Supporting our internal clients with all IT support matters
Processing and resolving tickets in accordance with our ITIL-based process framework; involving 2nd-level support where necessary
Application support for various internal systems
Maintaining and expanding our knowledge management database by adding relevant articles
Requirements
Experience as a first-level support specialist
Enjoyment of customer contact via telephone and email
A communicative and confident personality with a high degree of initiative
A solution-oriented and independent approach to work
Strong digital aptitude and very good knowledge of standard Microsoft products
Required IT Skills
MS O365 – Professional – up to 5 years' experience
Windows 11, Intune – Professional – up to 5 years' experience
Application support – Professional – up to 5 years' experience
ITSM tool, ServiceNow – Professional – up to 5 years' experience
Hardware expertise: Laptops, printers – Junior – up to 3 years' experience
Entra ID – Junior – up to 3 years' experience
MS Azure – Junior – up to 3 years' experience
AI, Copilot – Junior – up to 3 years' experience
Network, Zscaler – Junior – up to 3 years' experience
Required Language Skills
German – Fluent
French – Fluent
English – Good
Italian – Good
Required Shift Work
Shift 1: 07:15 – 11:30, 12:15 – 16:30
Shift 2: 07:45 – 12:15, 13:00 – 17:00
Shift 3: 08:45 – 12:15, 13:00 – 18:00
Or refer someone
#J-18808-Ljbffr
Project – IT First Level (4 languages) – Zurich Arbeitgeber: NAXCON GROUP
NAXCON GmbH ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Meckenheim eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf berufliche Weiterentwicklung und regelmäßigen Teamevents fördert das Unternehmen eine positive Unternehmenskultur, die Vielfalt schätzt und individuelle Talente anerkennt. Zudem profitieren Mitarbeiter von flexiblen Arbeitsmodellen und einer wettbewerbsfähigen Vergütung, was NAXCON zu einem attraktiven Arbeitsplatz für IT-Experten macht.
