Senior System Administrator EA-1338

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future‑oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in‑house innovation projects as well as research & development.

Position: Senior System Administrator

Location: Munich, Germany

Field: Defence

Type: Full‑time / 80% Remote

Project / Department Overview: The role is part of a WAN transport operations environment responsible for the operation, coordination, and documentation of WAN transport network services. The area covers technologies such as WDM and Carrier Ethernet Transport and works closely with WAN IP teams whose MPLS‑based networks rely on the underlying transport network. The position also includes the coordination of externally procured carrier services in the areas of WAN, voice, and mobility.

Responsibilities:

• Ordering, cancelling, changing, and documenting externally purchased carrier services in the areas of WAN and voice.
• Recording and processing service requests and carrier orders.
• Reviewing, documenting, and tracking incoming order confirmations.
• Scheduling order confirmations and forwarding relevant information to the requestor.
• Handling prioritizations and escalations.
• Supporting and coordinating construction or rollout activities related to site connectivity.
• Planning, assessing, and coordinating changes in the WAN environment.
• Recording and maintaining documentation in tools such as MS Excel, Maximo, SATIN, and document management systems.
• Coordinating the technical implementation of WAN system changes within the change management process.
• Preparing impact analyses within the WAN system environment.
• Monitoring implementation progress and updating technical documentation where required.
• Supporting the preparation and execution of quality meetings.
• Ensuring proper communication between technical teams, requestors, carriers, and relevant stakeholders.

Required Qualifications And Experience:

• At least 3 years of professional experience in WAN order management.
• At least 3 years of experience working with Maximo and BWT or comparable operational management tools.
• Practical experience in WAN, voice, carrier services, or telecommunications order coordination.
• Experience in change management processes within technical infrastructure environments.
• Strong documentation skills and experience maintaining technical and operational records.
• Good knowledge of Microsoft Excel and standard office tools.
• Experience working with ticketing, asset, documentation, or service management systems.

Language Requirements:

• German: C1 level according to CEFR.
• English: B1 level according to CEFR.

Soft Skills:

• Strong teamwork and cooperation skills.
• Professional and appropriate communication style.
• Clear and structured verbal expression.
• Ability to coordinate with multiple stakeholders.
• Reliability, accuracy, and a structured working approach.
• Ability to work independently in a remote or hybrid environment.
• Good escalation and prioritization skills.

What We Offer:

• Joining a cosmopolitan and internationally mixed team.
• Polish your German language skills.
• Benefit from a fixed contact person from the company.
• Professional growth and development.
• Enjoy regular team events with the company.
• Competitive compensation package.