Service Representative (m/f/d) Level 2

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development.

Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Service Representative (m/f/d)

Location: Bremen, Germany

Field: Defense

Type: Full-time

Tasks:

• Taking responsibility for meeting costs, quality and deadlines
• Involvement and support of subject matter experts in the event of serious errors
• Participation in industry and customer training
• Sustainable maintenance of supplier, partner company and customer contacts, e.g. in order processing and interface coordination
• Planning and control of UAN
• Testing and documentation of services performed and creation of error logs
• Consultation with suppliers and partner companies during order processing
• Independent execution of the assignments at the conversion sites
• Ensuring targeted communication internally and externally
• Software integration with subsequent functional testing and acceptance

Requirements:

• Professional experience in the field service of an industrial company desirable
• Knowledge of defence products is an advantage
• Completed technician training in the field of electrical engineering/electronics/IT technology or comparable
• Driving licence class B, preferably also BE and C1E
• Good written and spoken German and English skills
• Ability to work independently and on your own responsibility as well as a service-oriented appearance
• Intercultural competence
• Worldwide willingness to travel
• High willingness to travel (>90% travel)

What We Offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.