In-House Sales Engineer (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: In-House Sales Engineer

Location: Munich, Germany

Field: Automotive

Type: Full-time

Tasks:

• Overall responsibility for commercial order processing, including quotation preparation, order management, delivery coordination, and invoicing (including provisions, bonuses, and commissions).
• Ensuring contractually defined delivery dates are met through consistent deadline monitoring, early risk identification, and structured coordination and implementation of appropriate measures with production, functional departments, and customers.
• Active monitoring, analysis, and management of sales-related KPIs, e.g., revenue, accounts receivable, inventory, and delivery performance.
• Preparation of status reports, forecasts, and presentations for internal and external stakeholders.
• Independent management of escalation and receivables processes, including resolution of clarification cases and coordination with internal and external contacts.
• Full responsibility for the entire logistics complaint process, including assessment, initiation, coordination, and follow-up of all necessary measures.
• Assisting with the technical analysis and handling of complaints and warranty claims.
• Acquiring orders and conducting sales meetings while taking into account economic and legal conditions; assisting with technical customer inquiries by applying in-depth product knowledge.

Requirements:

• Ability to work independently, coordination and teamwork skills, assertiveness.
• Ability to integrate into a team.
• High sense of responsibility, ability to handle stress, and organizational skills.
• Vocational Training: Business training (minimum: vocational training) or Technical training (minimum: vocational training).
• Degree: Technical degree (minimum bachelor's program) or Industrial engineering (minimum bachelor's program) or Business administration (minimum bachelor's program).
• ITSAP (minimum detailed specialized knowledge).
• Language skills: German (minimum business fluent), English (minimum business fluent).
• Professional experience: Several years of professional experience in international B2B sales / inside sales, ideally in the industrial, automotive, or rail vehicle sector.
• Skills: Very good knowledge of quotation calculation, pricing, and contract drafting, taking into account economic and legal frameworks.
• Experience in commercial project and order processing (quotations, orders, delivery coordination, invoicing, bonus and commission models).
• Proficiency in managing delivery schedules, risk assessment, and interface management with production, logistics, and external/internal service providers.
• Experience in escalation, accounts receivable, and complaint management, ideally including warranty claims.
• Additional Qualifications: Basic technical understanding to assess technical customer inquiries and provide expert support for complaints.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.