Senior System Administrator (VPN / 2nd Level Support) EA-1318

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state‑of‑the‑art electronics, and future‑oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in‑house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us – demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator (VPN / 2nd Level Support)

Location: Bonn, Munich (One person will be hired for each location)

Field: Defence

Type: Full‑time/40% Remote

Job Description: The role focuses on providing advanced second‑level support for secure remote access and VPN solutions within a highly regulated IT environment. The position involves troubleshooting, maintaining, and optimizing secure communication systems while ensuring compliance with strict security standards.

Key Responsibilities:

• Independently handle incoming incidents via phone and remote support in a second‑level support environment
• Diagnose and resolve issues related to VPN and secure communication systems
• Support installation, configuration, and operation of secure remote access solutions
• Participate in change management processes, including planning, evaluation, and implementation of service changes
• Contribute to testing and quality assurance activities
• Maintain and continuously improve technical documentation
• Ensure compliance with security policies and operational standards

Requirements:

• Abgeschlossene Berufsausbildung in der IT oder einem verwandten Bereich
• Mindestens 4 Jahre Erfahrung im IT-Servicebetrieb oder in der Administration
• Mindestens 2 Jahre Erfahrung im Incident Management (2nd Level Support)
• Praktische Erfahrung mit VPN-Technologien und sicheren Kommunikationslösungen
• Erfahrung in der Administration von Windows-Betriebssystemen
• Vertrautheit mit ITIL-basierten Prozessen (ITIL Foundation bevorzugt)
• Starke analytische und Troubleshooting-Fähigkeiten

Languages: Deutsch: C1 Niveau

Soft Skills:

• Starke Teamarbeit und Kommunikationsfähigkeiten
• Professionelles Auftreten und strukturierte Arbeitsweise
• Klare und effektive verbale Kommunikation

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: We offer a supportive environment where you can practice and develop your language abilities, whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company.
• Professional growth and development: Our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace.
• Competitive compensation package: We offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.