Описание
Our customer is a large international outsourcing company specializing exclusively in Customer Care services. & Support. In five years, we have become one of the leading market players, earning the trust of many major partners who have been working with us for many years.
Задачи
- Handle incoming requests from our key customers (chats+calls): answer questions and solve their problems;
- Make outgoing calls to collect customer feedback to improve product quality, as well as inform about current bonuses and promotions;
- Help with technical issues, clarify details, advise on bonuses, and be able to handle objections;
- Build friendly and trusting relationships with clients so that every interaction with you leaves a positive impression.
Требования
- Good oral and written communication skills;
- Knowledge of Malaysian C1;
- Punctuality, empathy, responsibility in soft skills;
- Highly desirable: experience in customer service, sales, knowledge of English.
Условия
- Remote work format;
- Registration according to Civil Law Contract;
- Full-time vacation of 28 calendar days, payment of sick leave and vacation pay;
- Schedule: working day 5/2 from 07:30 to 16:30 Moscow time.
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VIP Manager (with the knowledge of Malaysian) Arbeitgeber: NDA
Als Arbeitgeber in Coesfeld bieten wir dir als IT Support Specialist (m/w/d) ein dynamisches und unterstützendes Arbeitsumfeld, das auf Teamarbeit und kontinuierliche Weiterbildung setzt. Mit 30 Urlaubstagen, flexiblen Arbeitszeitmodellen und einem Budget für persönliche Entwicklung fördern wir nicht nur deine Karriere, sondern sorgen auch für eine ausgewogene Work-Life-Balance. Unsere umfassenden Benefits und die Möglichkeit, an innovativen IT-Projekten mitzuarbeiten, machen uns zu einem attraktiven Arbeitgeber in der IT-Branche.
