Team Lead IT Service & Digital Workplace

Join to apply for the Manager Digital Workplace & IT Services (m/f/d) role at Nemetschek Group. The Nemetschek Group is a pioneer for the digital transformation in the AEC/O industry and focuses on the use of open standards (OPEN BIM). As one of the world's leading groups in this industry, the Nemetschek Group increases the quality in the construction process with its intelligent software solutions and improves the digital workflow of all those involved in the process. As a result, buildings can be planned, built, and operated more efficiently, sustainably and with less impact on resources.

Responsibilities

• Management and coordination of the Service Desk team to ensure smooth IT operations.
• Developing and implementing IT strategies to continuously improve IT services.
• Collaborate with other departments to optimize IT services and increase user satisfaction.
• Handling and resolving user issues and escalations to ensure a high quality of service.
• Continuous improvement of Service Desk processes and compliance with Service Level Agreements (SLAs).
• Managing and coordinating support requests via a ticket system.
• Supporting employees worldwide with hardware and system problems.
• Escalation management in the event of SLA violations.
• Working in a very international environment with global teams and users.

Qualifications

• Degree in computer science or a comparable qualification.
• At least 5 years of professional experience in a managerial position in the IT field, ideally in service desk or IT support.
• Strong technical background and understanding of IT systems and technologies.
• Ability to analyze and recommend solutions to improve IT services.
• Excellent communication skills to interact with users and stakeholders.
• Familiarity with ITIL based service support processes.
• Leadership skills and ability to manage and motivate a team.
• Very good written and spoken level of English, and native level of German.

Why Nemetschek?

• Impact: We offer you a diverse position in a motivating work environment where you can realize your ideas.
• Sustainable Growth: In our sustainably growing and innovative company you have the chance to develop yourself further.
• Culture: With us you work in an international team with flat hierarchies and short decision-making processes, in which you can make a difference.
• Work-Life-Balance: We offer you various benefits in the areas of sports, nutrition, childcare and much more.
• Health: The health of all employees is important to us, which is why we offer you a wide range of health and preventive care services.
• Hybrid Way Forward: Through mobile working and variable working hours without core working hours, we enable you to be flexible, both professionally and privately.
• Diversity, equity, inclusion and belonging: We can best support our customers in shaping the world through a diverse culture. We aim to treat everyone with respect and appreciation, regardless of differences.