Loyalty, Onboarding & Retentions Lead

h2Loyalty, Onboarding Retentions Lead /h2pCompany: Nespresso /ppLocation: La Tour-de-Peilz, CH /ppFunction: Marketing /ppJob Type: Hybrid /ppLocation: La Tour-de-Peilz, Switzerlandbr /Work model: On-site / 80-100% br /Contract type: Permanent /ppTarget start date: ASAP /ppDeadline for applications: July 22nd, 2026 /ppReimagine what coffee can be. Reimagine what you can become. /ppAs a Loyalty, Onboarding and Retention Lead at Nespresso, your mission is to lead and optimize end‑to‑end onboarding, loyalty and retention experiences that strengthen customer engagement, satisfaction and lifetime value. You’ll make a difference by collaborating closely with Customer Care, Insights, Channels and Marketing to deliver seamless and impactful customer journeys. This is your opportunity to elevate the world of coffee while driving positive impact. /ppHow you’ll make an impact as a Loyalty, Onboarding and Retention Lead /pulliDriving onboarding initiatives across customer touchpoints, ensuring a seamless welcome experience that accelerates integration and engagement into the Nespresso ecosystem. /liliDesigning and implementing retention initiatives that increase purchase frequency and reduce customer passivity. /liliLeading customer reactivation programs, leveraging customer insights and targeted actions to successfully re-engage inactive customers and support sustainable business growth. /liliLeading the execution and continuous enhancement of the loyalty program, increasing member engagement, satisfaction and long-term customer value. /liliCoordinating cross-functional and cross-channel customer journeys, working closely with Marketing, Customer Care, Insights and Digital teams to deliver consistent, relevant and customer-centric experiences. /liliAnalyzing performance, customer behaviour and program ROI, translating data and insights into recommendations that continuously improve customer journeys and business outcomes. /li /ulpWhat will make you successful /pulliApplying solid analytical thinking to interpret consumer data, identify trends and optimize strategies, supported by strong business acumen. /liliLeveraging comfort with financial models such as customer lifetime value and ROI to guide decision‑making and evaluate program performance. /liliCreating engaging loyalty experiences, events and communications through a blend of creativity, problem‑solving and high‑energy project management. /liliCollaborating effectively across marketing, customer care, eCommerce and cross‑functional teams to deliver aligned outcomes. /liliCommunicating fluently in English; French is a plus. /liliEmbodying our ICAN behaviours: We Inspire, we Care, we Act, and we Innovate. /li /ulpAt Nespresso, we grow together in a culture of care, inclusion, and innovation. /ppOur benefits are designed to support your growth and wellbeing, so you can thrive at work and in life: /pulliFlexible working options, including hybrid work possibilities (for office based roles) /liliPaid holidays beyond legal requirements /liliLearning and development opportunities to grow your career /liliPerformance based bonus /liliHealthcare contribution and access to the Employee Assistance Program /liliStrong employer contribution to your pension plan /liliGenerous parental leave and comprehensive family support solutions /liliAttractive employee discounts across various products and services /li /ulpWhat to expect from our hiring process /ppWe are committed to an inclusive and respectful hiring experience and are happy to provide reasonable accommodations if needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern installations and procedures to ensure a safe environment for everyone. /ppThe hiring process typically includes a video interview with Talent Acquisition, an interview with the hiring team, and a final discussion and offer. We review applications as they are received and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early. All information is treated confidentially. /ppReady to grow together? /ppApply now and reimagine what you can become. /p