CRM & Data Specialist

The Nestlé Group is the world’s largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291’000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on CRM & Data Specialist Position Snapshot Location: La Tour-de-Peilz, Switzerland Company: Nestlé Suisse Act. Rate: 80-100% Type of contract: Permanent contract What we offer at Nestlé Exciting opportunities to develop your career your way; across different brands, businesses, functions, and regions. Flexible working arrangements – facilitating creativity and collaboration A culture of respect, with diversity, equity and inclusion at its core. Learn more here. A dynamic international environment empowering you to learn, develop and grow. Don’t hesitate to connect with us during the recruitment process to learn more. Position summary As a CRM and Data Specialist , you will be responsible for managing Nestlé Health Science’s customer relationship management Veeva system and for maintaining/developing Power BI dashboards and reports to support business decision making. In this role, you will play a crucial part in ensuring the smooth functioning of our customer relationship management system, overseeing its day-to-day operations, and implementing necessary updates or improvements. Additionally, you will be tasked with creating and enhancing Power BI dashboards and reports, providing valuable insights and data visualizations that will aid in informed business decision making. A day in the life of a CRM and Data Specialist Oversee day-to-day operation of CRM Veeva system, including user management, data entry, and customization Ensure data accuracy, completeness, and consistency through regular audits and data cleansing Provide training and support to end-users on CRM functionalities and best practices Identify opportunities to streamline processes and improve efficiency within the CRM system Generate regular reports on KPIs using CRM data and PowerBI Provide insights derived from data analysis to inform business decisions Promote user adoption of CRM system through effective training and support Produce actionable insights from CRM and BI data analysis Implement process improvements for increased efficiency What will make you successful Degree in Computer Science, Information Management, Engineering, or Business Administration First experience with CRM administration tools and PowerBI Knowledge of Veeva Systems as a plus Strong attention to detail Strong analytical skills to interpret data and generate valuable insights. Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams Fluent in French & English with good command of German Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially. At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day. Be a force for good. Join Nestlé and visit us on jidad3b0f8afr jit0313afr