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- Aufgaben: Provide top-notch technical support for NetApp storage systems and troubleshoot complex issues.
- Arbeitgeber: Join a leading tech company focused on next-gen data center solutions.
- Mitarbeitervorteile: Enjoy opportunities for skill development, remote work options, and a collaborative environment.
- Warum dieser Job: Perfect for tech enthusiasts eager to solve problems and grow in a dynamic setting.
- Gewünschte Qualifikationen: Requires 2+ years in UNIX or storage administration; a degree in Computer Science is preferred.
- Andere Informationen: This is a recurring pipeline position, offering ongoing opportunities.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Summary
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging the NetApp AFF, FAS, and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
Job Requirements
- Troubleshoot complex issues related to NetApp FAS/AFF product line, customer environments, and NAS protocols (CIFS, NFS) that lower levels of support couldn’t resolve.
- Respond to post-sales customer support issues via phone/email/web/chat or internally through ActiveIQ Automated Case Generation.
- Research customer issues promptly and provide recommendations and action plans directly to customers.
- Collect and analyze multi-platform logs to identify issues and determine the root cause.
- Possess keen attention to detail, ability to remember patterns, and a strong interest in problem-solving.
- Collaborate with other Technical Support Engineers (level 1 & 2) to expedite solutions for customers.
- Escalate complex cases or those outside your area of expertise to Escalation Engineers.
- Utilize internal technical expertise, including higher-level engineers, knowledge base, and internal tools, to deliver effective solutions to customer issues. Additionally, publish new knowledge base articles and share best practices with Technical Support Centre staff while staying updated on new technologies and complementary storage applications.
Your Profile
- Requires a minimum of 2 years of related experience in UNIX, Storage administration, or technical support.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field, or equivalent work experience.
- Must have expertise in two or more of the following areas:
- UNIX/Linux configuration, administration, and technical support.
- Microsoft Windows environment configuration, system administration, and technical support.
- NAS and/or SAN storage and surrounding infrastructure.
- The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions.
- Server and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix).
This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets.
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Technical Support Engineer - German Speaker Arbeitgeber: NetApp, Inc.
Kontaktperson:
NetApp, Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Engineer - German Speaker
✨Tip Number 1
Familiarize yourself with NetApp's product lines, especially the AFF and FAS systems. Understanding their features and common issues will help you stand out during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in UNIX/Linux environments. Being able to demonstrate your problem-solving abilities with real-world examples can make a big difference.
✨Tip Number 3
Since this role requires strong customer service skills, practice articulating how you've successfully resolved customer issues in the past. Highlight your ability to communicate technical information clearly.
✨Tip Number 4
Stay updated on the latest technologies related to storage solutions and virtualization. Showing that you're proactive about learning can impress hiring managers and demonstrate your commitment to the field.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Engineer - German Speaker
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, especially focusing on troubleshooting and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in UNIX, storage administration, or technical support. Provide specific examples of how you've successfully resolved complex technical issues in the past.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Mention instances where you diagnosed and resolved technical issues, particularly with NetApp products or similar technologies.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords related to the role, such as 'troubleshooting', 'customer support', and 'technical expertise' to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei NetApp, Inc. vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with UNIX/Linux and storage administration. Highlight specific examples where you successfully troubleshot complex issues, as this will demonstrate your technical expertise.
✨Demonstrate Customer Service Mindset
Since the role emphasizes a strong customer service mentality, share experiences where you effectively resolved customer issues. Emphasize your ability to communicate clearly and empathetically with customers.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process in diagnosing and resolving technical problems, showcasing your analytical skills.
✨Familiarize Yourself with NetApp Products
Research NetApp's AFF, FAS, and Hybrid Cloud product lines before the interview. Understanding their features and common issues will help you answer questions more confidently and show your genuine interest in the role.
