IT & Process Support Specialist (m/f/d)

Overview

We are looking for full-time 1st- to 3rd-level support specialists to join our Professional Services team in Belgrade as soon as possible. You are utterly web-savvy and love that wonderful moment when you crack a particularly hard nut. This job is perfect for you if you like helping others and have a lot of fun in tracking down tricky problems. Together with your team, you\’ll process requests from all over the world and assist users, for example, in maintaining websites (markets and dealers) of large companies – with technical as well as process questions.

Responsibilities

• Answering operating and process questions
• Development and implementation of solutions
• Analysing, assessing and solving (or forwarding) of bugs
• Carrying out demanding project tasks
• Creation of manuals and reports
• Focus is on supporting web-based systems and applications

Availability: now

We offer you

• Private premium healthcare insurance for all our team members
• 24 days of vacation per calendar year
• Working hours that also leave you time for private activities, hobbies, raising kids, or whatever you like doing in your free time
• Working in multinational teams in highly exciting international projects for our renowned customers such as Mercedes-Benz
• Hybrid work model with a mix of Office and remote work days
• Detailed trainings with a lot of patience and collegiality, since we want you to shine on your new role
• An open, relaxed, at the same time constructive and goal-oriented, corporate culture with people helping and \“can do\“ attitude
• Team events thought up with a lot of love, for example, city trips in Europe, team buildings in Serbia and Belgrade, Christmas Party events in Germany and much more to come

Skills you should have

• Fluent in spoken and written English
• Successfully completed studies with IT content, comparable IT education or work experience
• Very good MS Office skills (with focus on Outlook and Excel)
• Ability to work in a team and social competence
• Strong communication skills (telephone and e-mail)
• Ability to grasp things quickly and pleasure in learning fast as well as in taking part in training courses

Automotive? sure

We absolutely don’t have anything against

• Proficient in German language
• Experience in being a support specialist or with working at a user help desk
• Knowledge of web development and/or web content management systems (especially Contentful)
• ITIL knowledge or general knowledge of service management processes
• Routine in dealing with ticket and/or issue tracking systems
• Experience in giving webinars and/or face-to-face trainings
• Passion for the automotive industry and social media affinity

We also welcome career changers with strong communication and analytical skills, good foreign language skills and the willingness to quickly familiarize themselves with technical issues.

Conveniently online. Simply click on \“Apply now\“ and follow the next steps. We are looking forward to it and are very excited about your application.

Feel free to contact our Talent Team. Either by e-mail to talents@netcare.de or by phone at +49 7472 9677-370.