Product Onboarding Specialist (Bengaluru, India)

At Netchex, we don’t just build software — our products power businesses and impact thousands of companies.

Recognized as a leader in Human Capital Management (HCM), we’re redefining payroll, benefits, and workforce management with AI-driven automation and seamless UX.

The

Product Onboarding Specialist plays a critical role in ensuring new customers — and existing customers adopting new modules — are fully and accurately set up in the Netchex platform prior to go-live.

This role blends strong product understanding with operational execution and requires close collaboration with the US-based Implementation team to manage multiple onboardings simultaneously and deliver a high-quality customer experience.

Key Responsibilities

• Develop a strong working knowledge of the Netchex product, including payroll, benefits, and related HCM modules
• Collaborate with other members of Netchex team on the onboarding setup process for new customers, ensuring accurate configuration of data, settings, and product modules prior to go-live
• Support onboarding of additional modules for existing customers, ensuring timely and correct setup
• Work closely with the Implementation team to align on requirements, timelines, dependencies, and readiness for go-live
• Access internal and external portals to collect required onboarding data and documentation
• Organize, validate, and upload customer data into Netchex systems following internal standards and best practices
• Ensure data accuracy, completeness, and compliance throughout the onboarding process
• Handle sensitive and confidential customer information securely and in compliance with policies
• Manage multiple onboarding projects concurrently while meeting committed timelines
• Create documentation, training materials, or process content as needed to support onboarding and knowledge sharing
• Continuously look for opportunities to improve onboarding workflows, efficiency, and quality
• What We Look For
• 2+ years of experience in data entry, onboarding, implementation, or operational roles within Payroll, HCM, or HR technology
• Ability to quickly learn and become proficient in complex software products
• High attention to detail with a strong focus on data accuracy and quality
• Proficient in Microsoft Excel, Microsoft Office Suite
• Strong communication and collaboration skills, especially when working with cross-functional and geographically distributed teams
• Ability to multitask, prioritize, and manage multiple onboarding engagements simultaneously
• Customer-centric mindset with strong problem-solving skills
• Preferred: Exposure to US Payroll processing, Working knowledge of Salesforce
• Here’s how we show up
• Win Together — One team. One mission. No silos.
• Deliver Results — No excuses. Just results.
• Raise the Bar — Better today. Stronger tomorrow.
• Decide and Drive — We don’t wait for perfect. We move.
• Bring the Energy — Positivity fuels performance.
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