Be yourself – because that’s how we want you to be.
We can, we want and we are also entitled to – because we are a team of highly motivated and qualified employees who are passionate about inspiring customers and working on technical solutions. That makes us unique. If you want to take yourself and our products further, then come to us and shape the future of netcup.
Technical Project Manager (m/f/d) – Customer Success Full‑time | Vienna | Salary: from €58,000 gross per year, depending on qualification and experience.
In your role as Project Manager, you will be responsible for the successful delivery of exciting technical customer projects from handover through to completion. As the central point of contact between Sales, Technology and our customers, you ensure structured processes, transparent communication and high‑quality, contract‑compliant execution with a clear focus on customer satisfaction and sustainable process improvement.
Profile
Taking ownership of and managing customer projects, including creating and maintaining project plans with milestones and dependencies
Planning and coordinating all internal implementation tasks across multiple technical departments
Continuously monitoring project status and proactively communicating updates to internal and external stakeholders
Managing changes and handling escalations responsibly with a clear focus on solutions
Ensuring compliance with contractual requirements, processes, quality standards and KPIs
Project closure, including formal handover to operational units and coordination of billable services with Accounting
Close collaboration with Sales, Technology and Customer Success as the central point of contact with direct customer impact
Active participation in the continuous development of processes, interfaces and monitoring and reporting structures
Wanted
Several years of project management experience in an IT or service delivery environment, including management of customer projects and external stakeholder relations.
Strong communication skills, confident stakeholder management and a professional approach to customers and internal stakeholders
Strong organizational skills, a structured and independent working style and a high standard of quality
Experience with PM tools (e.g., Jira or similar) and a basic technical understanding of IT infrastructure or hosting is an advantage
Experience in change and escalation management
PM certification (IPMA, PMP, PRINCE2) is a benefit; high self‑motivation and willingness to learn
Excellent written and spoken German and English skills
What We Offer We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
About Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.
Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.
Our quality has won several awards – picking up a “Very good” from CHIP computer magazine.
Part of the Anexia Group with over 400 employees and 6 office locations worldwide.
netcup – Webhosting, Server and Domains. Anexia Telematica Datasix Datacenter.
Do you still have questions? Email: jobs@netcup.de
#J-18808-Ljbffr
We can, we want and we are also entitled to – because we are a team of highly motivated and qualified employees who are passionate about inspiring customers and working on technical solutions. That makes us unique. If you want to take yourself and our products further, then come to us and shape the future of netcup.
Technical Project Manager (m/f/d) – Customer Success Full‑time | Vienna | Salary: from €58,000 gross per year, depending on qualification and experience.
In your role as Project Manager, you will be responsible for the successful delivery of exciting technical customer projects from handover through to completion. As the central point of contact between Sales, Technology and our customers, you ensure structured processes, transparent communication and high‑quality, contract‑compliant execution with a clear focus on customer satisfaction and sustainable process improvement.
Profile
Taking ownership of and managing customer projects, including creating and maintaining project plans with milestones and dependencies
Planning and coordinating all internal implementation tasks across multiple technical departments
Continuously monitoring project status and proactively communicating updates to internal and external stakeholders
Managing changes and handling escalations responsibly with a clear focus on solutions
Ensuring compliance with contractual requirements, processes, quality standards and KPIs
Project closure, including formal handover to operational units and coordination of billable services with Accounting
Close collaboration with Sales, Technology and Customer Success as the central point of contact with direct customer impact
Active participation in the continuous development of processes, interfaces and monitoring and reporting structures
Wanted
Several years of project management experience in an IT or service delivery environment, including management of customer projects and external stakeholder relations.
Strong communication skills, confident stakeholder management and a professional approach to customers and internal stakeholders
Strong organizational skills, a structured and independent working style and a high standard of quality
Experience with PM tools (e.g., Jira or similar) and a basic technical understanding of IT infrastructure or hosting is an advantage
Experience in change and escalation management
PM certification (IPMA, PMP, PRINCE2) is a benefit; high self‑motivation and willingness to learn
Excellent written and spoken German and English skills
What We Offer We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
About Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.
Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.
Our quality has won several awards – picking up a “Very good” from CHIP computer magazine.
Part of the Anexia Group with over 400 employees and 6 office locations worldwide.
netcup – Webhosting, Server and Domains. Anexia Telematica Datasix Datacenter.
Do you still have questions? Email: jobs@netcup.de
#J-18808-Ljbffr
