You keep an eye on the network and services, take incident reports and get to the bottom of them yourself — until the incident is resolved.
What you will do
- Keep an eye on monitoring and alerts for the network, servers and colocation
- Take incident reports from customers, analyse them and follow the ticket through to resolution
- Keep customers informed during an incident
- Solve tricky cases together with network engineering and document the solutions
What you bring
- Solid knowledge of networking (TCP/IP, routing, BGP basics) and Linux
- A calm, structured way of working, even when things get hectic
- Willingness to take shifts in the evening, at night or at weekends by arrangement — our NOC is available around the clock
- Good written and spoken German; English is an advantage
What we offer
- Flexible working hours
- Permanent contracts, full- or part-time
- 30 days of holiday
- Fair pay
- Your work computer, on us
- A monthly allowance for internet and home office
- Pension contribution
- Fitness allowance
- Test lab with real hardware
- Onboarding with a dedicated contact person
- Training and certifications on us
- Join us at DENOG, RIPE Meetings and peering events
- Regular in-person team meetups
- Flat hierarchies, short paths
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