You answer our customers' questions by ticket, email and phone, and follow up until everything is resolved.
What you will do
- Answer customer enquiries and tickets or pass them on to the right person
- Help customers with questions about the customer portal, invoices and booked services
- Prepare and follow up on data centre access requests
- Collect frequent questions and turn them into clear help texts
What you bring
- Technical understanding and an interest in network and server technology
- A friendly, clear writing style in German; English is an advantage
- Reliability and the drive to see problems through to resolution
What we offer
- Flexible working hours
- Permanent contracts, full- or part-time
- 30 days of holiday
- Fair pay
- Your work computer, on us
- A monthly allowance for internet and home office
- Pension contribution
- Fitness allowance
- Test lab with real hardware
- Onboarding with a dedicated contact person
- Training and certifications on us
- Join us at DENOG, RIPE Meetings and peering events
- Regular in-person team meetups
- Flat hierarchies, short paths
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