Commercial Development & CRM Lead in Raron

h3Commercial Development CRM Lead (80-100%) /h3 pbHonau (LU) / Zug-Lucerne Area /b /p h3bHelp define how a Swiss SME grows. /b /h3 pAt Neupack, we're investing in modern CRM tools, stronger commercial processes and smarter use of customer data to support our next phase of growth. /p pWe're looking for a commercially minded and analytically strong professional to help shape how our commercial organisation operates, measures performance and unlocks customer opportunities. /p pbYou won't simply report performance. You'll help define it. /b /p h3bWhat makes this role unique? /b /h3 pbThis isn't a traditional controlling role and it isn't an IT position. /b /p pIt sits at the intersection of commercial development, CRM, sales performance and business analytics. /p pYou'll work closely with management and our sales team to improve commercial processes, define meaningful KPIs and help translate business needs into practical CRM solutions. /p pSoftware development is handled by external specialists. Your role is to define requirements, drive implementation and ensure business adoption. /p h3bYour Responsibilities /b /h3 pbCommercial Development Analytics /b /p ul liAnalyse customer, product and sales performance /li liDevelop KPIs, dashboards and management reporting /li liEvaluate customer profitability, sales effectiveness and growth opportunities /li liSupport customer segmentation and account prioritisation /li liContribute to commercial planning and decision-making /li /ul pbCRM Commercial Excellence /b /p ul liAnalyse and improve commercial processes /li liDefine CRM requirements, workflows and reporting needs /li liAct as key interface between sales, management and external CRM partners /li liSupport implementation, testing and continuous improvement /li liDrive CRM adoption and user engagement /li /ul pbProject Leadership /b /p ul liLead CRM and commercial development projects /li liCoordinate stakeholders across the business /li liDrive initiatives from concept through implementation /li /ul h3bYour Profile /b /h3 pYou may currently work as a: /p ul liController /li liCommercial Controller /li liOperations Manager /li liCRM Specialist /li liBusiness Analyst /li liBusiness Development Manager /li liKey Account Manager with strong analytical capabilities /li /ul pMost importantly, you understand how B2B sales organisations operate and enjoy turning commercial insights into practical improvements. /p h3bWhat You Bring /b /h3 ul liStrong commercial and analytical capabilities /li liExperience with KPIs, reporting and performance management /li liExperience working with CRM systems /li liAbility to translate business requirements into software solutions /li liProject management and stakeholder management skills /li liHands-on, pragmatic and solution-oriented mindset /li liFluent and/or English /li liFrench or Italian is a plus /li /ul pExperience with Salesforce, Power BI or similar platforms is beneficial but not mandatory. /p h3bWhat We Offer /b /h3 ul liBusiness-critical role with visible impact /li liSignificant autonomy and room to shape the role /li liDirect exposure to senior decision-makers /li liShort decision paths and entrepreneurial culture /li liFlexible working arrangements /li liAttractive compensation and long-term perspective /li liOpportunity to shape the future commercial organisation of a successful Swiss SME /li /ul ul liNeupack Produkte AGbr/Gewerbestrasse 1br/6038 Honau /li /ul #J-18808-Ljbffr