IT Support & Operations Engineer (human)

ph3IT Support Operations Engineer (human) /h3 pNeura Robotics • Zurich /p pNEW /p h3Together, we build the foundation for success and growth /h3 pImagine working in a team that forms the heartbeat of a company. The corporate functions – Finance, Controlling, Office Management, IT Infrastructure, Facility Management, and People Culture – are not just supporters but active shapers. Here, you ensure everything comes together so each department can achieve its best results. Whether you're analyzing numbers in Finance and Controlling to enable crucial decisions or shaping the workday in Office Management so everyone can focus on what matters – your contribution makes a difference. IT Infrastructure connects teams and technologies, ensuring efficient processes and keeping the company digitally future-ready. Facility Management creates inspiring spaces where people can develop ideas and grow together. In the People Culture team, you help shape the culture that defines our company and invites talents to give their best. You’ll be at the center, working with people across all areas to secure success and shape the future. If you're looking for a role that combines diversity, responsibility, and team spirit, then the Corporate Functions are the perfect place for you. Together, we achieve more – turning ideas into reality. /p pFull-time /p pZürich /p pfrom today /p pOur central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 100 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context. /p h3Your mission challenges /h3 ul lipbSingle Point of Contact /b: Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks. /p /li lipbWindows, Mac M365 /b: Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra ID tasks, updates, and everyday troubleshooting. /p /li lipbLinux /b: Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics. /p /li lipbPeripherals Printers /b: Set up, maintain, and troubleshoot peripherals and printers across the site. /p /li lipbLocal Networking /b: Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention. /p /li lipbSmart Escalation /b: Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context. /p /li lipbDevice User Lifecycle /b: Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records. /p /li lipbVendor Coordination /b: Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance. /p /li lipbProcess Documentation /b: Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns. /p /li /ul h3What we can look forward to /h3 ul lipCompleted IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university). /p /li lipSeveral years of hands‑on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments. /p /li lipWorking knowledge of Microsoft Entra ID and M365 administration (users, groups, MFA, licensing). /p /li lipExperience with AD‑joined Linux clients. /p /li lipComfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration. /p /li lipIndependent, structured way of working – you're used to being the only IT person in the room and know how to prioritise. /p /li lipFluent German and English, written and spoken (B2 or higher). /p /li lipWillingness to travel occasionally to the Riederich headquarters for onboarding, alignment, or team events. /p /li /ul h3What you can look forward to /h3 h3Creative Freedom and Agility /h3 pEnjoy a dynamic, self‑reliant work culture with flat hierarchies, flexible hours, and 25 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec. /p h3Passion for Winning /h3 pA passionate and highly skilled team of international experts aiming to redefine robot assistants. /p h3Attractive Compensation /h3 pEnjoy a competitive salary package along with exclusive employee discounts. /p h3One Team /h3 pWhether it's a summer party or company town hall meetings, we celebrate our successes together. /p h3Professional Growth /h3 pSupport for your personal and professional development. /p h3Our values. The cornerstones of our success. /h3 h3STRONGER TOGETHER /h3 pWe are a team. We strive to achieve great things by promoting the success of our colleagues and partners. /p h3PASSION DRIVES US /h3 pWe strive for technological progress in order to give people back their valuable time for enjoyable activities. /p h3MAKING A CHANGE /h3 pWe strive to revolutionize the world of robotics by pushing the boundaries of technology every day. /p h3TRUST AND HONESTY /h3 pWe live a high level of appreciation through open communication and transparency. /p h3WE SPEED THINGS UP /h3 pWe do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility. /p h3WE ARE HUMAN /h3 pPeople are at the center of everything we do. /p h3Our application process /h3 pWe ensure a transparent and efficient process and look forward to getting to know you during the application process. /p h3Your insight into our daily work /h3 h3Unsere Mission /h3 pDavid Reger /p pGründer und CEO /p p"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!" /p /p #J-18808-Ljbffr