After Sales Body Shop Advisor

We have been living the Human Dimension for over 20 years, with passion, entrepreneurial spirit, and team spirit. Kindness, the energy of a smile, and a strong commitment are the key words to accompany you at every stage of your transitions. On behalf of one of our clients, we are looking for a Bodywork After-Sales Service Advisor.Your future responsibilities:- You will welcome and accompany customers throughout the handling of their vehicle, guaranteeing high-quality service.- You will analyze damage, draw up quotes, and propose the most suitable solutions.- You will coordinate exchanges with insurance companies, leasing companies, and various partners to ensure efficient file processing.- You will plan interventions in collaboration with the workshop and ensure deadlines are met.- You will organize customer mobility solutions and ensure the follow-up of repair orders until completion.- You will also be responsible for maintaining regular communication with customers to inform them of the progress of work and to answer their questions.- You will contribute to service quality by ensuring compliance with internal procedures and brand standards.- You will return vehicles by presenting the work carried out, explaining the invoice clearly, and guaranteeing an impeccable customer experience, based on listening and professionalism.Your profile:- You hold a Federal Diploma of Vocational Education and Training (CFC) in the field of bodywork or painting and have successful experience in a similar position.- You pay particular attention to the quality of reception and customer follow-up, prioritizing listening, advice, and service.- You work independently while appreciating collaboration with different departments.- You keep your composure in the face of unforeseen events and make decisions adapted to the situations encountered.- You demonstrate flexibility, availability, and a strong sense of responsibility.- You master common tools and use them with ease to ensure precise and rigorous follow-up.- You are organized and methodical, you manage your priorities effectively, and you respect set deadlines.Your conditions:- You will join a structure offering quality conditions, a team spirit, and staff stability.- Your tasks will be varied and your career plan ensured.- We offer you a tailor-made consulting approach by offering you knowledge of the company, its values, and principles. jid2c78ce5aen jit0728aen jpiy26aen