Customer Service Manager - Munich - F / M

Publicado el 7 / 11 / 2025

And what if your talent were to take shape with us?

Labor

Mission

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands‑on experience counts : even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range : airline catering, buy‑on‑board and duty‑free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

• Main activity : Airline Catering
• Key clients : United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

As the commercial manager in the subsidiary :

• you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions…) is distributed to all \“key\“ people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
• Ensure billing is correct : all items are charged at the right price.
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Provide centralized and fluid external / internal operational communication between the unit and clients.Control and monitors the crew comment : adequate response within 24h00.
• Ensure proper execution of corrective actions.
• Create business relationships with new customers, allowing the signing of new contracts.
• Ensure that the airline quality dashboard is maintained.

Perfil

• Minimum 2 years of experience in commercial or customer services positions
• Experience in catering companies is mandatory
• A previous experience on Airlines customer services is appreciated
• English and German
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focussed on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)