Technical Account Manager - Telecom Networks (m/f/x) in Milan

Your mission

• Take ownership of the technical end-to-end project management of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance.
• Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists.
• Work closely with internal project partners to develop technical solution concepts and define project roadmaps, taking technical, timeline and customer requirements into account.
• Collaborate closely with engineering and support teams to analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery.
• Build, maintain and continuously strengthen long-term relationships with customers and strategic partners.
• Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department.
• Support the sales team in a technical pre-sales role and contribute to acquiring new customers and strategic partners.
• Translate customer requirements into technical solutions and align them with internal stakeholders and customers.
• Occasional business travel to customers and partners is required.

Your profile

• Completed degree in a technical field combined with relevant professional experience in technical project management, ideally within the telecommunications industry.
• Hands-on experience with Linux/Unix and a strong technical understanding.
• Professional background with a telecom operator, telecom vendor or provider of telecom solutions.
• Good knowledge of modern telecommunications networks, network topologies, IP networking and relevant protocols.
• Experience working with engineering teams on troubleshooting, technical incident analysis and service delivery.
• Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them.
• Strong communication skills, effectively applied in day-to-day project, customer and stakeholder management.
• A proactive, solution-oriented and detail-focused approach, combined with a structured and independent way of working.
• Confident working with international customers and partners across different cultural and business environments.
• Ability to communicate complex technical topics clearly and work collaboratively with different stakeholders to develop solutions.
• Strong understanding of customer and partner needs, with the ability to translate these into a shared technical project roadmap and align it with all relevant stakeholders.
• Strong presentation, facilitation and negotiation skills.
• Fluent English, both written and spoken; additional languages are an advantage.

Highly Desirable

• Experience with Lawful Interception
• Experience with Data Retention
• Knowledge of regulatory telecommunications solutions
• Knowledge of ETSI standards
• Knowledge of 3GPP standards
• Experience with Core Network, IMS, VoLTE, LTE or 5G

Why us?

• A true international presence: in Germany, Italy and the UK
• Growing at a fast pace, gaining market share over our competitors
• An open and friendly corporate culture, characterized by constructive and cooperative relationships
• A flexible working time model that can be adapted to individual needs

About us

Nexburg is a global leader in compliance solutions for regulated telecommunications markets, headquartered in Aachen, Germany. The company supports telecom providers and governments with secure platforms for lawful interception, data retention, and public warning systems. With more than 300 installations in over 90 countries, Nexburg is one of the leading global suppliers in this field.