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- Aufgaben: Join us as a Senior Startup & Customer Support Engineer, bridging teams and customers.
- Arbeitgeber: Be part of an innovative company focused on cutting-edge technologies and international projects.
- Mitarbeitervorteile: Enjoy flexitime, extensive training, and a competitive salary up to EUR 65,000.
- Warum dieser Job: Work on diverse projects in a supportive, friendly environment with opportunities for growth.
- Gewünschte Qualifikationen: Technical background in electronics or engineering; customer-oriented with problem-solving skills.
- Andere Informationen: Willingness to travel in Europe and the USA (30-50%) is required.
Das voraussichtliche Gehalt liegt zwischen 52000 - 78000 € pro Jahr.
Your mission
As a Senior Startup and Customer Support Engineer, you are an important interface between internal teams such as development, engineering, production and the customers on site.
Tasks and responsibilities
- Installation and commissioning of systems at the Villach plant (hardware check, test runs, documentation, customer acceptance)
- Creation of commissioning protocols & status reports
- Responsible for error analysis and system optimization
- Feedback to production and development for continuous product improvement (internal ticket system)
- Responsible for carrying out test trials for new developments
- Installation and commissioning of systems at customer sites in Europe and the USA
- Upgrading tools, driving forward and carrying out commissioning
- Troubleshooting, repairing and modifying modules and determining preventive measures
Your profile
- Ability to solve problems and work effectively in a team
- Technical background, e.g. HTL or Bachelor´s degree in electronics, mechatronics, automation or mechanical engineering
- Ideally professional experience in technical customer support
- Customer and solution-oriented with a hands-on mentality
- Willingness to travel abroad (Europe, USA) up to 30-50%
- Good knowledge of spoken and written German and English
Why us?
- Varied projects, state-of-the-art technologies and systems
- An attractive, appreciative and international working environment
- Classification in the collective agreement for the metal industry, gross annual salary of up to approx. EUR 65,000 depending on qualifications and experience
- Extensive training – we\’ll be happy to teach you anything you can\’t do yet!
- A team of motivated, friendly and helpful colleagues in a familiar working environment
- Flexitime models, continuous training and development prospects
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Senior Startup & Customer Support Engineer (f/m/d) Arbeitgeber: Nexgen Wafer Systems
Kontaktperson:
Nexgen Wafer Systems HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Startup & Customer Support Engineer (f/m/d)
✨Tip Number 1
Zeige deine Problemlösungsfähigkeiten! In einem technischen Umfeld ist es wichtig, dass du konkrete Beispiele für Situationen nennst, in denen du erfolgreich Probleme gelöst hast. Bereite dich darauf vor, diese Erfahrungen während des Gesprächs zu teilen.
✨Tip Number 2
Informiere dich über die neuesten Technologien und Systeme, die wir bei StudySmarter verwenden. Zeige dein Interesse an Innovationen und wie du diese in deiner Rolle als Senior Startup & Customer Support Engineer anwenden kannst.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen im internationalen Kundenservice zu sprechen. Da Reisen ein Teil der Stelle ist, ist es wichtig, dass du deine interkulturellen Kompetenzen und deine Fähigkeit zur Anpassung an verschiedene Umgebungen hervorhebst.
✨Tip Number 4
Sei bereit, Fragen zu stellen! Zeige dein Engagement und Interesse an der Position, indem du gezielte Fragen zu den Projekten, dem Team und den Herausforderungen stellst, mit denen du konfrontiert werden könntest.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Startup & Customer Support Engineer (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Startup & Customer Support Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical customer support or related fields. Mention specific projects or tasks that align with the responsibilities listed in the job description.
Showcase Problem-Solving Skills: Provide examples of how you've effectively solved problems in past roles. This could include troubleshooting, system optimization, or working collaboratively with teams to improve processes.
Language Proficiency: Since the role requires good knowledge of both German and English, make sure to mention your language skills clearly in your application. If you have certifications or relevant experiences, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Nexgen Wafer Systems vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with electronics, mechatronics, or automation, and be ready to provide examples of how you've applied these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and error analysis, think of specific instances where you've successfully solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Customer Orientation
As a Senior Startup and Customer Support Engineer, you'll need to be customer-focused. Share experiences where you went above and beyond to meet customer needs or improve their experience with a product or service.
✨Prepare for Travel Discussions
Since the job requires travel up to 30-50%, be ready to discuss your willingness and past experiences with travel for work. Highlight any relevant experiences that demonstrate your adaptability and readiness to work in different environments.
