Fraud Operations People Lead - SAR Filing (all genders) in Berlin

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorgan Chase office in the heart of Berlin.

In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations People Lead - SAR Filing (all genders).

As a Fraud Operations People Lead - SAR Filing (all genders) in our FCOI team, you’ll lead a Specialist team as we deliver high-quality investigations and meet productivity and control standards.

You’ll monitor performance metrics, coach and develop team members, and provide clear policy guidance and escalation support on complex matters.

You’ll also partner across the firm to drive process improvements, implement regulatory changes, and strengthen feedback loops that improve outcomes for us and our stakeholders.

• Job Responsibilities
• Lead the day-to-day management of the FCOI Specialist team, maintaining a detailed understanding of core tasks.
• Monitor productivity and quality metrics, ensuring performance standards are consistently met.
• Escalate complex matters and provide clear policy and procedure guidance to Specialists.
• Prioritize personal workload and deliver priority items while escalating key risks/issues to management on time.
• Collaborate with management to share knowledge with Investigation teams through root-cause/error analysis and best-practice promotion.
• Drive process improvements and implement regulatory changes, providing SME support on key process and technology initiatives.
• Build and maintain strong partnerships with stakeholders across the firm through proactive relationship management.
• Required qualifications, capabilities and skills
• Demonstrate strong verbal and written communication skills to influence stakeholders and build effective working relationships.
• Apply strong analytical and research skills with high attention to detail.
• Conduct deep-dive investigations to identify root cause and drive issue resolution with the appropriate parties.
• Manage time effectively, work independently, and deliver accurately under high-pressure, time-sensitive deadlines.
• Maintain a quality-focused work ethic with a strong controls mindset and consistent adherence to procedures.
• Adapt quickly and operate effectively in a changing environment, managing shifting priorities.
• Coach team members and demonstrate a clear commitment to people development.
• Communicate fluently in German and English written and spoken.
• Preferred qualifications, capabilities and skills
• Demonstrate at least 3–4 years of AML/fraud investigation experience in the financial sector, including SAR filing (go AML).
• Show experience communicating and coordinating with governmental authorities (e. g., FIU) to support investigations and reporting.
• Bring prior people-management/supervisory leadership experience; retail banking experience is an advantage.
• #ICBCareer

Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.

Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.

Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

We’re looking for a passionate Fraud Operations People Lead - SAR Filing (all genders).

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