Danish-speaking Customer Support Agent to Online Bank in Malta

Looking for more than just "a job in customer service"? How about building a career in financial services while living on a Mediterranean island where your lunch break might include sunshine, sea views, and coworkers from all over the world? Our client is growing their Danish‑speaking team in Malta and is looking for someone who enjoys working with customers, understands sales, and wants to develop professionally, not just answer tickets forever. This role combines customer service, sales, and financial operations, giving you a broad understanding of how a modern financial business actually runs. The Role (Where service meets sales) You’ll be part of the Danish Team, working closely with your Team Leader and cross‑functional departments like Payments and Collections. Your work sits right at the heart of the customer journey. You will: Guide customers through onboarding and ensure documentation is handled correctly Support customers via phone, email, and SMS with clear and professional communication Provide accurate information about financial products, services, and payments Work actively with sales strategies. Not pushy selling, but smart, structured customer engagement Collaborate with internal departments to ensure smooth and transparent processes Help maintain a high‑quality customer experience while staying compliant with regulations and company policies Not just a support role This position gives you insight into sales, operations, compliance, reporting and process development, which means you’re building skills that go far beyond "standard CS". You may also: Contribute to sales reporting Support training and mentoring of team members Help improve operational processes and procedures Take part in documenting workflows Get involved in ad hoc projects linked to new markets and business development Requirements What they’re looking for You’re Someone Who Combines Structure With People Skills. Fluent Danish and English (spoken