German speaking Content Moderator (hybrid)

German speaking Content Moderator (hybrid)

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?

Our client has exciting opportunities for Full-Time German-Speaking Customer Support Agents/Moderators in sunny Malta!

As a Customer Support Agent, you\’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you\’ll contribute to a secure online space for users to interact with each other.

Responsibilities

• View and review user generated content
• Respond to customer inquiries on all topics by maintaining a positive, empathetic and professional attitude towards the customers
• Follow communication procedures and processes
• Evaluate and make decisions in accordance with defined policies and guidelines

Requirements

Previous experience is not required. What our client values most is your enthusiasm and commitment to create a positive impact in the digital sphere. If you have strong German reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail, proactive mindset, our client wants you as part of their amazing team!

The team supports rotational morning and late shifts until midnight, with the flexibility of working from home in Malta. Moreover, they offer great relocation packages for international candidates.

Benefits

• Job Satisfaction: Our client takes pride in working as teams that protect millions of users from scammers. Their work makes the internet a safer place to be!
• Career Opportunities and Rewards: Our client encourages personal and professional growth, thanks to their performance-based level progress system. They also have team performance bonuses.
• Caring Culture: Managers and employees support each other. Join them in Malta and they will become your support network.
• Flexible Shifts: No night shifts. Flexible shifts to support your commitments or emergencies and maintain work-life balance.
• Remote Working: Freedom to work from home in Malta; option to work remotely from abroad for a few weeks within the EU per year.
• Health Insurance: Comprehensive health coverage and wellbeing support.

Note: This posting is for a German-speaking Content Moderator role with hybrid work arrangements in Malta.