Customer Success Manager, Civil Government

Customer Success Manager, Civil Government

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Key Responsibilities

• As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).
• You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.
• The ideal candidate will have experience working with government entities, have a solid ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives.
• This is a full-time, hybrid role which will require you to work from our London, Berlin, or Haarlem office 3 days per week.

Requirements

• 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
• Bachelor's degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• Experience working closely with sales organizations and a firm grasp of commercial business models. Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
• Ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead or an executive.
• Excellent verbal and written communication skills in Russian and English.
• Willingness to travel to connect with customers and internal teams.
• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Experience with Public Procurement and Tender Processes.
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning

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