ppNexxiot is digitalizing freight asset management with technology that now oversees the world’s most extensive network of connected intermodal containers and railcars. /p pClients gain access to unparalleled real-time data, which streamlines fleet management and automates logistics processes. Nexxiot devices, built for resilience, withstand extreme conditions and provide long-term, detailed insights into cargo events, including impacts, delays, safety and security incidents, and loading activities. /p pBased in Zurich, Switzerland, Nexxiot’s influence extends globally. Our team, comprised of industry experts, operates from offices in Europe and North America and maintains a presence in a majority of depots, ports, and rail yards. /p pTo learn more about how Nexxiot is leading the value generation for the rail industry, please visit /p pAs Customer Support Specialist / CSS Agent, you are the first point of contact for Nexxiot's clients and the internal voice of the customer. You combine deep product knowledge with a client-first mindset to ensure our solutions are adopted effectively and deliver lasting value. /p h3Your Responsibilities /h3 ul liContribute actively by enabling clients to use our solution and make sure it is harnessed to full advantage. /li liManaging internal and external stakeholders; you drive progress and make sure timelines and service levels are met across product layers and along the client lifecycle. /li liFailing forward means continuously learn and analyzing client’s needs, funnel client feedback, using cases and opportunities, and working closely with product owners and commercial owners to recommend and improve the most efficient way to ensure the end-to-end great customer experience. /li liProviding first-class client support, placing heavy importance on reliability, client engagement, and success, and being a subject matter expert with extensive credibility. /li liGuide clients through onboarding and ensure solutions are used to their full potential. /li liCollect and funnel client feedback internally, translating it into actionable use cases and product insights. /li liCoordinate across product and commercial teams to resolve issues and maintain service levels throughout the client lifecycle. /li /ul h3Your Profile /h3 ul liYou have a superior educational background, preferably in the fields of business administration, computer science or engineering for technical project managers /li liMinimum three years of working experience as a client-facing project manager, ideally in logistics, information technology sector or in other relevant areas /li liNatural self-starter, keen to take responsibility, proactive and pursuing your targets with passion, ambition and persistence /li liStrong in conceptual and analytical thinking yet client oriented and very emphatic, able to understand client’s perspective in detail and derive tangible opportunities and business case /li liConfident in managing stakeholders of all levels and have an intuitive sense for ownership /li liSolid experience with CRM software, MS Office products and project management tools (ideally Jira Zoho) /li liYou are fluent in English and have German C1 level /li /ul /p #J-18808-Ljbffr
Customer Success Agent Zurich, Switzerland Arbeitgeber: Nexxiot AG
Nexxiot ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Zürich, Schweiz, eine dynamische und innovative Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer offenen Unternehmenskultur fördert Nexxiot das Wachstum und die Zusammenarbeit innerhalb eines globalen Teams von Experten. Die Möglichkeit, an der Spitze der Digitalisierung im Bereich Frachtmanagement zu arbeiten, gepaart mit flexiblen Arbeitsbedingungen und einem engagierten Team, macht Nexxiot zu einem attraktiven Arbeitsplatz für alle, die eine sinnvolle und erfüllende Karriere suchen.
