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- Aufgaben: Implement customized contact center projects and conduct workshops for clients.
- Arbeitgeber: Join a growing telecommunications company focused on optimizing customer experience.
- Mitarbeitervorteile: Enjoy hybrid work, flexible hours, training support, and modern office perks.
- Warum dieser Job: Be part of an agile team that values collaboration, respect, and continuous learning.
- Gewünschte Qualifikationen: 5+ years in project work, strong IT background, and excellent German and English skills required.
- Andere Informationen: Work remotely or in offices across Germany with a focus on innovative technologies.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Your profile
- A technical background in IT or telecommunications
- At least 5 years of experience with project work/implementation, ideally in the telecom sector, such as Contact Center, UCaaS, ACD or IP Centrex
- Good understanding of SIP, VoIP or NGN
- Experience in scripting and integration of APIs
- Very good written and spoken German and good English skills
- Further language skills are an advantage
- Proactive with strong collaboration skills, contributing to project initiatives. Curious and enthusiastic about new technologies. Humble to learn and keen on knowledge sharing.
The role
Your Mission
As a (Senior) Service Consultant in Professional Services, you will play a crucial role in fulfilling customer requirements through our premium telecommunications solutions. Your primary responsibility will be to implement customized contact center projects that cater to our clients‘ specific needs. This includes conducting detailed project workshops, creating functional specifications, overseeing project implementation, and providing comprehensive training to agents, supervisors, and administrators. Additionally, you will offer go-live support, post go-live hypercare and collaboration in root-cause analysis for business-critical cases. Your success in this role will be defined by your ability to meet deadlines, provide in-depth solutions, and maintain transparency and authenticity in your work.
The Professional Services team implements technically demanding projects with complex communication solutions, such as omnichannel contact centers, with the aim of optimizing customer experience and satisfaction. The team is part of the Consulting & Services division, which is characterized by practical technical knowledge and customer orientation and reports to the CPO. Professional, customer-oriented approach to our customers. Cohesion, respect and fairness are very valued within the team.
THE WORK YOU WILL DO:
- Conducting workshops
- Creation and coordination of specifications
- Configuration of contact center products and solutions according to given specifications (in particular: Inbound telephony, outbound campaigns, e-mail-based ticketing systems, IVR, chatbots, CRM connections, integration with SIP trunks, etc.)
- Implementation of product-specific training courses
- Composition of technical documentation of the customer solution and handover to regular operation
- Customer-specific integrations with 3rd party systems (CRM / ERP / ticketing etc.)
- Integration and configuration of modules based on artificial intelligence (voicebots, chatbots, e-mailbots)
- Supporting the national companies with product-specific issues and complex implementation scenarios
- Support for technical consulting in special solution details
Why us?
- Permanent position in a hybrid working environment with flexible working hours
- A motivated, distributed and agile team with flat hierarchies
- Support for further training, including language courses
- Start remotely or in one of our offices in Munich, Berlin, Mainz, Mannheim
- Modern offices with on-site parking
- Quiet and spacious workspaces with modern equipment and friendly colleagues
- International working atmosphere in a constantly growing company with an open culture and constructive communication
- Company pension scheme
- Workation & sabbatical option
- EdenRed card, Sports Benefit and exclusive offers and voucher codes within the Corporate Benefits App
- Laptop of your choice (Apple or Windows)
- Of course, we also have the free coffee and fruit basket
#J-18808-Ljbffr
Senior Service Consultant Professional Services (f/m/d) Arbeitgeber: NFON AG
Kontaktperson:
NFON AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Service Consultant Professional Services (f/m/d)
✨Tip Number 1
Make sure to highlight your technical background in IT or telecommunications during networking opportunities. Engage with professionals in the telecom sector and discuss your experience with project work, especially in areas like Contact Center and UCaaS.
✨Tip Number 2
Familiarize yourself with the latest trends in SIP, VoIP, and NGN technologies. Attend webinars or workshops to deepen your understanding, as this knowledge will be crucial during interviews and discussions with our team.
✨Tip Number 3
Showcase your proactive approach and collaboration skills by participating in relevant online forums or groups. Engaging with others in the field can help you build connections and demonstrate your enthusiasm for new technologies.
✨Tip Number 4
Prepare to discuss specific examples of your past project implementations, particularly those that involved complex communication solutions. Being able to articulate your experiences clearly will set you apart during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Service Consultant Professional Services (f/m/d)
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your technical background in IT or telecommunications, especially your experience with project work and implementation in the telecom sector. Mention specific projects you've worked on that relate to contact centers, UCaaS, or similar areas.
Showcase Technical Skills: Detail your understanding of SIP, VoIP, and NGN. If you have experience with scripting and API integration, be sure to include examples of how you've applied these skills in past roles.
Demonstrate Language Proficiency: Since very good written and spoken German is required, ensure your application is well-written in German. If you have additional language skills, mention them as they can be an advantage.
Express Your Enthusiasm for Technology: Convey your curiosity and enthusiasm for new technologies in your cover letter. Share examples of how you've proactively learned about new tools or solutions and how you've contributed to knowledge sharing in your previous roles.
Wie du dich auf ein Vorstellungsgespräch bei NFON AG vorbereitest
✨Showcase Your Technical Expertise
Make sure to highlight your technical background in IT or telecommunications during the interview. Discuss specific projects you've worked on, especially in the telecom sector, and demonstrate your understanding of SIP, VoIP, and NGN.
✨Demonstrate Project Management Skills
Prepare to discuss your experience with project work and implementation. Be ready to share examples of how you've successfully managed deadlines, conducted workshops, and created functional specifications for complex projects.
✨Emphasize Collaboration and Communication
Since the role requires strong collaboration skills, be prepared to talk about how you work within a team. Share experiences where you contributed to project initiatives and maintained transparency with clients and colleagues.
✨Express Enthusiasm for New Technologies
Show your curiosity and enthusiasm for new technologies, especially those related to AI and customer experience solutions. Discuss any relevant training or self-study you've undertaken to stay updated in the field.
