Senior Backend Engineer

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award‑winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper‑personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real‑time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy – Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts – Team, Trust, Transparency, Technology.

Your new role

You will be welcomed into our engineering department, which is divided into cross‑functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. To support the delivery process and stability of our products, we can also count on our Product Support team, QA team, and SRE team who, alongside our Product and People team, Director/Architect and VP Engineering, are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.

Your Challenge

• Develop and deliver software solutions that meet customer needs quickly and efficiently – you know how to apply the 80/20 rule.
• Work on enhancing our products to deliver outstanding performance and value to our customers.
• Create high‑quality code with a well‑structured and maintainable design.
• Keep our codebase tested and secure.
• Profile and benchmark our codebase to identify bottlenecks – you are interested in running regular benchmarks.
• Ensure operational excellence through monitoring, logging, and end‑to‑end testing – you have a you‑build‑it‑you‑run‑it mentality.
• Provide guidance to other developers and act as a mentor for juniors.

Requirements / About you

• Experienced Backend Engineer – you bring 5+ years of backend software development experience, building reliable and scalable systems in production environments.
• Container‑Native – you’re comfortable working with containerized microservices, and debugging in Docker or similar environments is second nature.
• Linux Pro – you thrive in Linux‑based environments and are at home in the terminal.
• Modern Backend Stack – strong experience with Node.js and TypeScript. Bonus points if you’ve worked with Python or Golang – you’re comfortable picking up new languages as needed.
• Database Fluent – solid working knowledge of databases like MongoDB, PostgreSQL, and Redis, and understanding their strengths in different scenarios.
• Messaging Systems Familiarity – you’ve worked with message brokers like RabbitMQ, NATS, or similar tools to build distributed systems.
• Quality‑Driven – writing clean, well‑tested, and maintainable code is a natural part of your workflow.
• Growth‑Oriented – you’re curious and constantly learning, open to new technologies, tools, and ways of working.
• Proactive & Impactful – you don’t just write code – you actively look for ways to improve systems, processes, and performance.
• Resilient & Adaptable – you’re comfortable with ambiguity, stay focused under pressure, and adapt quickly as things evolve.
• Incident Response & Decision Making – you stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed.

Benefits / Life at Cognigy – What we offer you

• Attractive and performance‑oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day’ each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.

Equal Opportunity Employer Statement – Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.