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- Aufgaben: Assist the Customer Success team with calls, documents, and presentations.
- Arbeitgeber: NinjaOne automates IT management for over 20,000 customers, focusing on customer success.
- Mitarbeitervorteile: Enjoy flexible hours, free lunches, discounts, and a vibrant office in Berlin.
- Warum dieser Job: Join a fast-growing company and enhance your skills in a supportive environment.
- Gewünschte Qualifikationen: Proficient in English; knowledge of German or French is a plus.
- Andere Informationen: This position is not eligible for Visa sponsorship.
About the Role
As part of the Customer Success team, you will assist the team with their tasks, and you will also be involved in helping the management team to empower the organization.
Location – Berlin, Germany
What You’ll be Doing
- Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
- Preparing and sending administrative documents
- Learning how to use SalesForce and Dealhub as part of your daily tools
- Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
- Creating presentations for internal and external use to improve communication and messaging
- Participating in customer meetings
- Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
- Creating templates and e-mails that our team will be using in communication with our partners
- Learning how to use SalesLoft
- Building and conducting questionnaires for our customer base
- Consistently working with the team managers to update our internal knowledge base and training material
- Other duties as needed
About you
- Professionally proficient in English
- Eager to learn and discover
- Dynamic and adaptable
- Solution-oriented
- Great plus:
- Professionally proficient in German or French
- Prior usage/knowledge of SalesForce
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
- Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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Customer Success Intern Berlin, Germany Arbeitgeber: NinjaOne, LLC
Kontaktperson:
NinjaOne, LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Intern Berlin, Germany
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like SalesForce and Dealhub. Having a basic understanding of these platforms will show your eagerness to learn and adapt quickly.
✨Tip Number 2
Brush up on your communication skills, especially in English, as you'll be calling customers and creating presentations. Practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Research NinjaOne's customer success strategies and familiarize yourself with the SPIN framework. This knowledge will help you contribute effectively during customer meetings and discussions.
✨Tip Number 4
Network with current or former employees of NinjaOne on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Intern Berlin, Germany
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of the Customer Success Intern position. Tailor your application to highlight relevant experiences and skills that align with the tasks mentioned.
Highlight Language Proficiency: Since the role requires professional proficiency in English, and knowledge of German or French is a plus, be sure to mention your language skills prominently in your CV and cover letter.
Show Eagerness to Learn: Express your eagerness to learn and adapt in your application. Provide examples of past experiences where you demonstrated a willingness to take on new challenges or learn new tools, especially related to customer success or sales.
Customize Your Documents: Tailor your CV and cover letter specifically for NinjaOne. Use keywords from the job description, such as 'customer experience', 'SalesForce', and 'streamlining operations', to show that you are a good fit for their team.
Wie du dich auf ein Vorstellungsgespräch bei NinjaOne, LLC vorbereitest
✨Show Your Eagerness to Learn
Make sure to express your enthusiasm for learning new tools like SalesForce and Dealhub. Highlight any previous experiences where you quickly adapted to new software or processes.
✨Demonstrate Communication Skills
Since the role involves calling customers and creating presentations, be prepared to showcase your communication skills. You might want to practice explaining complex ideas simply and clearly.
✨Familiarize Yourself with SPIN Framework
Research the SPIN selling framework before the interview. Being able to discuss how you would apply this method in customer interactions can set you apart from other candidates.
✨Highlight Team Collaboration Experience
Discuss any past experiences where you worked in a team to streamline operations or improve processes. This will show that you understand the importance of collaboration in enhancing customer experience.