Product Manager Customer & Commercials (f/m/d)

We are Neumann Kaffee Gruppe.

And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee.

As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain.

Our fields of work are just as diverse as our employees and we are proud to live this diversity.

Neumann Gruppe Gmb H is the Hamburg-based holding company of Neumann Kaffee Gruppe.

We coordinate the activities of the group and manage overall developments strategically.

We also support the work of the group companies with various functional areas, such as Compliance, Controlling, IT, Legal, Tax, Risk Control, HR, and Communications.

We are certified as a Great Place to Work®, highlighting our strong culture of trust, collaboration, and respect. Discover here what our employees like best about our workplace.

Managing relationships with customers, suppliers, and partners is a key success factor across NKG's global business.

To strengthen and continuously improve these interactions, NKG Digital Operations is building and evolving a portfolio of digital products that support customer engagement, account management, collaboration, and document-driven processes across the group.

Product Manager Customer & Commercials (f/m/d)

As Product Manager Customer & Commercials, you are responsible for shaping and driving NKG's digital solutions for customer, supplier, and partner management.

Working closely with business stakeholders and development teams, you define product strategies, deliver measurable business value, and ensure successful adoption across the group.

Your current product portfolio includes

• CRM (Microsoft Dynamics)
• Customer Portal
• Docu Ware (Document Management System)

As the Customer & Commercials value stream evolves, your portfolio will continue to grow and offer exciting opportunities to drive digital transformation across NKG.

• Your responsibilities
• Own the Customer & Commercials
• Value

Stream: Take end-to-end ownership of the Customer & Commercials product portfolio, including vision, strategy, roadmap, priorities, business value realization, and adoption.

• Develop and
• Drive
• Product

Strategy: Work with stakeholders across NKG companies to understand business challenges, identify opportunities, and translate strategic objectives into product initiatives that deliver measurable business outcomes.

• Evolve the
• Product

Portfolio: Continuously improve and expand existing products such as CRM, Customer Portal, and Docu Ware based on user feedback, usage insights, and business priorities.

• Drive
• Customer
• Portal

Development: Shape the future of the NKG Customer Portal as a central digital touchpoint for customers by defining priorities, managing requirements, and ensuring delivery of valuable capabilities.

• Grow CRM Capabilities Across the

Group: Further develop NKG's CRM platform and support the continued rollout across subsidiaries, ensuring alignment with local business needs while maintaining a scalable global product vision.

• Improve Document-Centric

Processes: Drive the evolution of Docu Ware and related business processes to improve efficiency, transparency, compliance, and user experience across customer- and supplier-facing workflows.

• Manage

Stakeholders: Act as the primary interface between business stakeholders and technical teams.

Facilitate alignment, manage expectations, and ensure priorities are clearly communicated and understood.

• Own and Prioritize the

Backlog: Maintain a transparent and prioritized product backlog, balancing business value, technical improvements, operational stability, and long-term strategic goals.

• Drive Adoption and

Change: Ensure that products are actively used and deliver measurable value by supporting rollout activities, communication, training, and organizational change initiatives.

• Measure Impact and
• Continuously

Improve: Define success metrics, monitor adoption and business outcomes, and use data-driven insights to continuously improve products and processes.

Your profile

• Several years of experience in Product Management, Product Ownership, Business Application Management , or a similar role, with a proven track record of managing business- critical digital products.
• Strong understanding of customer, commercial, supplier, or business processes and how digital solutions can create measurable business value.
• Experience with CRM platforms (e. g.

Microsoft Dynamics, Salesforce, Hub Spot).

Knowledge of customer portals, self-service solutions, document management, or workflow automation is a plus.

• Solid expertise in modern product management practices , including product strategy, roadmap planning, backlog prioritization, stakeholder management, and product discovery.
• Comfortable working in agile environments and skilled at balancing strat
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