This is a hybrid role based in Berlin (2–3 days/week). Fluent/Bilingual (C2) German is essential to be successful in this positn.
Your Future Employer
Join a profitable German SaaS scale-up helping thousands of businesses digitise and automate document-heavy processes through AI and workflow automation.
With recurring revenue growing month after month, exceptionally low customer churn (below 2% ) and a steadily expanding customer base across the DACH region, the company is investing further in Customer Success to support its next stage of growth.
Today, the Customer Success team consists of three people. As new customers continue to join the platform, you'll become the fourth member of the team, managing larger customer accounts alongside experienced colleagues in a collaborative Revenue organisation.
Your Role as Customer Success Manager:
This is not a reactive support role, nor a pure Account Manager position focused only on renewals. Instead, you'll work closely with customers after they sign, helping them implement the platform, increase adoption and identify additional opportunities to automate their document workflows. Your time is roughly divided between:
- 40% Customer onboarding & implementation
- 20% Cross-functional collaboration
- 15% CRM & administration
- 10% Renewals
- 10% Upsell & cross-sell
Most customers initially purchase the company's core mail digitisation service. Your role is to understand how each business operates and identify where additional AI features, document extraction and workflow automation can create further value. Rather than selling from scratch, you'll build on existing customer relationships and expand their usage over time.
You'll work closely with Sales, Product and Solution Engineering to deliver a seamless customer experience while contributing directly to Net Revenue Retention.
Who You Are:
- Experience: Around 1–2 years in Customer Success, Onboarding, Implementation, Customer Support, Sales or another customer-facing SaaS/B2B role.
- Mindset: You're curious, organised and commercially aware, with the confidence to build relationships while identifying opportunities to create additional value.
- Languages: German C2/Bilingual and professional working proficiency in English.
- Location: available to work from Berlin x2/week.
Why Should Someone Consider This Opportunity?
- Bonus targets are genuinely attainable (current team achieved over 100% last year!)
- Exceptionally high customer retention, with churn consistently below 2%.
- Profitable SaaS business with proven product-market fit and recurring monthly growth.
- Benefit from a structured onboarding programme with clear expectations during months 1, 3 and 6.
- Build your career in a company that actively promotes internally, with recent examples including Customer Success moving into Product or Sales.
Interview Process:
Typically completed within 2–3 weeks:
- Screening with Nobel Recruitment (45 min)
- Introductory interview with People Leadership
- Interview with Revenue Leadership
- Final onsite discussion: case study, team meeting, and CEO round
Customer Success Manager DACH | €46.5k base / €56.5k OTE | Hybrid from Berlin Arbeitgeber: Nobel Recruitment
Als Arbeitgeber bietet unser Unternehmen eine einzigartige Gelegenheit, in einem dynamischen und wachstumsorientierten Umfeld zu arbeiten, das sich auf die Entwicklung einer EU-konformen Gesundheitsdatenplattform konzentriert. Mit einem klaren Fokus auf Leistung und einer offenen Unternehmenskultur fördern wir die persönliche und berufliche Weiterentwicklung unserer Mitarbeiter. In Berlin ansässig, profitieren Sie von einem attraktiven Vergütungspaket, einschließlich VSOP-Optionen, und genießen die Vorzüge einer hybriden Arbeitsweise in einem kreativen Stadtteil.
