Auf einen Blick
- Aufgaben: Leite das TEN-Labor und unterstütze bei IT-Hilfeleistungen für Cyber-Sicherheitsanfragen.
- Unternehmen: Innovatives Unternehmen, das mit der US-Regierung zusammenarbeitet.
- Vorteile: Umfassende Gesundheitsleistungen, 401K, drei Wochen Urlaub und bezahlte Feiertage.
- Weitere Informationen: Tolle Entwicklungsmöglichkeiten in einem unterstützenden Umfeld.
- Warum dieser Job: Werde Teil eines dynamischen Teams und trage zur Cybersicherheit bei.
- Qualifikationen: Erfahrung im IT-Support und Kenntnisse in MacOS/iOS erforderlich.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
Technical Engagement Network (TEN) Lab Manager
Location
- Arlington, VA
- Active Secret Clearance Required
Node is supporting a U.
Government customer to provide onsite incident response to civilian Government agencies and critical asset owners who experience cyber‑attacks.
The laboratory supports the investigation, characterization, mitigation, and restoration of services.
This role is part of the IT support services desk in the customer environment, supporting analysts and ensuring business continuity of the customer mission.
Responsibilities
- Serve as the first–level Help Desk for the TEN Lab’s systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk‑ins, phone calls or other communication means in a timely manner
- Create and maintain accurate tickets for Help Desk activities
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment
- Provide support to lab staff in provisioning and issuing equipment to end users, as well as maintaining inventory database
- Provide support for systems administration tasks such as patching, updating and maintaining network infrastructure
- Advise and provide insight on development of lab standard operating procedures (SOPs) and policies
- Provide support for VPN or Virtual Desktop Infrastructure (e. g., Citrix) to users
- Provide support for Mac OS and i OS to users
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
- Assist in the management of user accounts and resetting credentials
- Maintain and operate customer SAN Net App data storage area and capabilities using shell and Net App ONTAP following customer direction and guidance
- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer
- Required Skills
- U. S. Citizenship
- Active Do D Secret clearance (TS/SCI preferred)
- Ability to obtain DHS Suitability
- 5+ years of directly relevant experience
- 3+ years of directly relevant experience in IT Helpdesk support
- 3+ years of Mac OS and i OS experience
- Good problem‑solving skills
- Collaboration across physical locations
- Proficiency in asset management practices and principles
- Help Desk ticket processing and procedures
- Good customer support
- Detailed note‑keeping
- Desired Skills
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Required Education
BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years directly relevant experience.
- Desired Certifications
- Security+
Benefits
- Medical
- Dental
- Vision
- Basic Life
- Long-Term Disability
- Health Saving Account
- Three weeks of PTO
- 10 Paid Holidays
- Pre‑Approved Online Training
- #J-18808-Ljbffr
Technical Engagement Network (TEN) Lab Manager Arbeitgeber: node.energy
node.energy ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur ein sinnstiftendes Arbeitsumfeld bietet, sondern auch flexible Arbeitsbedingungen und eine Remote-First-Kultur. Mit einer strukturierten Einarbeitung, individuellen Weiterbildungsmöglichkeiten und der Chance, aktiv an der Entwicklung des Unternehmens mitzuwirken, fördert node.energy das persönliche Wachstum seiner Mitarbeiter. Zudem sorgt die offene und kollegiale Arbeitsatmosphäre dafür, dass jeder Mitarbeiter in einem innovativen Team von Experten arbeiten kann, um gemeinsam die grüne Energiewende voranzutreiben.
