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- Aufgaben: Be the friendly voice helping students with financial assistance inquiries.
- Arbeitgeber: Join Northern Kentucky University, a vibrant community focused on student success.
- Mitarbeitervorteile: Flexible hours around your class schedule and a competitive pay rate of $12/hr.
- Warum dieser Job: Gain valuable customer service experience while supporting fellow students in their educational journey.
- Gewünschte Qualifikationen: Must be a current NKU student with at least 30 credit hours and a 3.0 GPA.
- Andere Informationen: No evening or weekend shifts; perfect for balancing work and school!
Position Information
Working Title: Financial Assistance - Student Service Phone Agent
Department: Student Financial Assistance
Type of Work Study: Federal
Building/Office Location: AC - Kenneth R. Lucas Administrative Center
Work Schedule: Office hours are Monday-Friday 8:15 a.m.-4:30 p.m. Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Work hours are arranged around a class schedule. There are no evening hours and no weekend hours.
Job Description
This position is the first point of contact to prospective students, current students, parents, and the public for the Office of Student Financial Assistance. The Student Service Phone Agent will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations. Student Service Phone Agents are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position. It is desirable that the applicant have completed at least 30 credit hours and maintain at least a 3.0 GPA.
Primary Responsibilities
- Responsible for answering incoming calls to the office in regards to financial assistance.
- The agent will be patient, understanding, empathetic, and be able to provide the caller with the correct answers to their questions in a timely manner.
- Support the goals of the Office of Student Financial Assistance by providing the highest possible customer service.
- May be tasked with other duties assigned by the supervisor.
Qualifications
- A desire to provide excellent customer service and listening skills while being comfortable using a phone system and being able to carry out a wide variety of tasks.
- Possess the ability to learn good communication skills, interpret a variety of instructions furnished in written and oral form.
- The ability to work under pressure is preferred during high volumes times.
- Technical skills include knowledge of Microsoft Office, NKU website, internet, and data base entry system.
- A positive attitude and a professional pleasant phone voice is a must.
- Timeliness and the desire to learn new skills is required.
This position is a great opportunity for a student who lives on campus or close to campus. All interested students must fill-out an online application. Please provide at least one professional reference in the applicant documents section. Any candidate who is offered this position will be required to go through and pass a pre-employment criminal background check as mandated by state law.
Minimum Education
High School Diploma
Pay Rate
$12.00/hr
Financial Assistance - Student Service Phone Agent Arbeitgeber: Northern Kentucky University
Kontaktperson:
Northern Kentucky University HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Financial Assistance - Student Service Phone Agent
✨Tip Number 1
Familiarize yourself with the university's policies and procedures regarding financial assistance. This knowledge will not only help you answer questions effectively but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your phone communication skills. Since this role requires a pleasant phone voice and the ability to convey information clearly, consider doing mock calls with friends or family to build your confidence.
✨Tip Number 3
Showcase your empathy and understanding during interactions. Think of examples from your past experiences where you successfully resolved issues for others, as this will highlight your suitability for the role.
✨Tip Number 4
Be prepared to discuss your availability and how you can balance work with your class schedule. Highlighting your time management skills will reassure the hiring team that you can handle the responsibilities of the position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Financial Assistance - Student Service Phone Agent
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Financial Assistance - Student Service Phone Agent. Highlight your customer service experience and ability to handle inquiries professionally in your application.
Tailor Your Resume: Customize your resume to reflect relevant skills and experiences that align with the job description. Emphasize your communication skills, technical abilities, and any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your understanding of university policies and your commitment to providing excellent customer service. Be sure to include specific examples from your past experiences.
Provide Professional References: Select at least one professional reference who can vouch for your customer service skills and work ethic. Make sure to inform them beforehand so they are prepared to provide a positive recommendation.
Wie du dich auf ein Vorstellungsgespräch bei Northern Kentucky University vorbereitest
✨Know Your Stuff
Make sure you have a solid understanding of the university's policies regarding financial assistance, admissions, and student registration. This knowledge will help you answer questions confidently and accurately during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to be patient, empathetic, and understanding, as these traits are crucial for this role.
✨Practice Your Communication
Since this position involves answering calls, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with phone communication.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a frustrated caller. Think through your responses ahead of time to demonstrate your problem-solving skills and ability to work under pressure.