Customer Success Lead, Strategic Accounts

Notable is the leading intelligent automation company for healthcare.

Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We don’t just make software.

We are on a mission to fix the broken U.

S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff.

We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space.

Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients.

You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable’s full platform capabilities to drive transformative outcomes.

This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.

• Executive Relationship Management
• Establish yourself as a trusted advisor to C‑suite executives, building relationships based on strategic insight and understanding their business goals.
• Influence executive decision‑making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner.
• Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met.
• Strategic Roadmap & Internal Collaboration
• Develop and execute multi‑quarter success roadmaps aligning Notable’s solutions with the customer’s evolving needs and strategic priorities.
• Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction.
• Act as the customer’s voice within Notable, providing feedback to drive product development and enhance the overall customer experience.
• Commercial Success & Growth
• Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross‑sell opportunities, and drive revenue growth.
• Proactively generate new leads and pipeline for Notable’s solutions within the customer’s organization, sharing success stories across multiple organizations.
• Ensure Notable’s solutions deliver tangible ROI and contribute to the customer’s long‑term growth and success.
• Stakeholder Engagement & Communication
• Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization.
• Proactively manage escalations, coordinating cross‑functional teams to address customer issues and concerns swiftly.
• Maintain a significant on‑site presence (50% travel) to solidify relationships and gain a deep understanding of the customer’s operational environment.

Qualifications

• 7+ years of experience in customer success, implementation, or consulting in healthcare.
• Proven track record of building relationships with and influencing C‑suite executives.
• Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics.
• Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non‑technical audiences.
• Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation.
• Strategic thinker with a proven ability to lead cross‑functional teams and drive collaboration.
• Bachelor’s degree or equivalent experience.
• Willingness to travel up to 50% of the time.

Compensation

$115K – $140K • Offers Equity • Offers Bonus • 25% variable bonus

Our compensation reflects the cost of labor across several U.

S. geographic markets, and we pay differently based on those defined markets.

Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience.

Your recruiter can share more about the specific salary range for the job location during the hiring process.

For sales roles, starting salaries are expressed as On Target Earnings (“OTE” = base + commission), and short‑term incentives are in the form of and governed by sales commission plans.

Non‑sales roles may also be eligible for additional compensation.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

All regular exempt full‑time employees are also eligible for stock options, and Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with the opportunity to add additional coverage for you and your family.

• Notable is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of
• Any

Kind: Notable is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Notable are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Notable will not tolerate discrimination or harassment based on any of these characteristics.

As part of this policy and legal compliance, Notable will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

Notable will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship.

#J-18808-Ljbffr