Commercial Properties Officer

As a Commercial Properties Officer, you'll play a key role in managing and shaping the commercial spaces within our estates.

These spaces are more than just ground-floor units—they are vital to creating vibrant, inclusive communities where people can thrive.

You'll deliver a professional and compliant property management service, balancing placemaking priorities with commercial viability to generate income that supports housing and community programmes.

• Manage commercial properties to a high standard, ensuring compliance and excellent service for all tenants.
• Monitor arrears, collection rates, and property inspections to meet financial and service KPIs.
• Handle rent and service charge billing, lease renewals, and rent reviews promptly and accurately.
• Build strong relationships with tenants, contractors, suppliers, and internal teams.
• Ensure compliance with Health & Safety, Building Safety, and Fire Safety regulations.
• Maintain accurate records of leases, tenancies, and property details to ensure continuity of service.
• Review supplier contracts and identify opportunities to reduce costs and improve efficiency.
• Manage repairs, cyclical works, and tenant fit-outs, liaising with surveyors and contractors as needed.
• Develop strategies to let or sell commercial units, maximising value while complementing residential uses.
• Support initiatives that integrate commercial spaces into thriving communities and promote creative uses.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.

If not already qualified, there may be an expectation to study towards a professional qualification.

Essential

• Degree or equivalent experience in property management, real estate, or a related field.
• Experience in commercial and residential property management within housing or mixed-use environments.
• Strong understanding of commercial property legislation and landlord/tenant regulations.
• Proven ability to deliver excellent customer service and manage complex projects.
• Intermediate IT skills, including Microsoft Office.

Desirable

• Professional membership (e. g., RICS).

Hybrid arrangements - at least two days a week in our schemes, and at least two days in an office working with others.

Depending on work and interactions required working from home may be possible one day a week.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.

We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

Once you join us, you'll find plenty of opportunities to grow within our organisation.

You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary
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