Sachbearbeiter Order Management & Logistics (m/f/d)

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

This position is part of Novanta’s Minimally Invasive Surgery (MIS) business unit group. Novanta offers highly reliable, precise and safe solutions that enhance system performance and improve patient outcomes. Insufflators, pumps and disposable tube sets, along with medical visualization and operating room integration technologies are the preferred solution for minimally invasive surgery applications.

Summary

This job is responsible for global order processing for medical products and spare parts, including monitoring of delivery dates and preparation of offers.

Primary Responsibilities

• International order processing (quotes, orders, deliveries, invoicing, credits) of medical devices and spare parts including delivery tracking and quoting.
• Commercial handling of repairs and returns including preparation of cost estimates and substitute deliveries.
• Check of the shipping and delivery processing in compliance with the respective national regulations as well as the import provisions for returns and repair deliveries.
• Invoicing including creation and processing of required export documents.
• Active customer service and consulting on the telephone and written form of both job-related and product-related and technical questions in close cooperation with sales and product management.
• Ensure strict compliance with export, tax and hazardous goods regulations.

General Tasks

• Broad knowledge of the main processes in Customer Service and related departments interacting with Customer Service.
• Central control function in the value creation process as a cross-departmental link to product management, purchasing, shipping, production control in many areas that do not belong to order processing, but are relevant to the execution of orders or to answer customer concerns.
• Close cooperation with sales in all questions of customer service, pricing, mailings.
• Strict compliance with the quality, occupational safety and environmental regulations.
• Ability to work independently, taking responsibility for the result of his/her tasks.
• Ability to largely familiarize himself/herself independently with the area of responsibility due to his/her methodological knowledge and professional experience (apart from organizational training).
• Acts as Mentor for Junior/Professionals and is required to train others.

Required Experience, Education, Skills, Training and Competencies

• Specialized experience within Customer Service, typically acquired through 2 to 5 years of relevant work experience.
• Requires a considerable amount of analysis. Although the problems are complex, they have been stated and defined. Information to solve the problems may need to be gathered from a variety of sources.
• Problem solving requires some diagnosis and interpretation of information which may be conflicting or ambiguous. Acts as advisor to others.
• Work requires subject matter expert or administrative, technical or operating procedures.
• Very good MS Office knowledge as well as SAP and/or Oracle experience.
• Excellent knowledge of German and English in oral and written form; able to actively participate in discussions, meetings or phone calls internally and externally; able to comprehend and explain complex technical and/or commercial contexts.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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