Overview In this role you connect business needs, data and technology to shape how Novo reaches healthcare professionals and patients in Switzerland. You will lead the Data, Consent and Business Solutions stream within the ACE rollout, ensuring new capabilities are trusted, adopted and increase daily impact for teams. You’ll translate complex processes into practical data and system requirements and collaborate with global and regional tech teams. This is a hands-on, cross-functional role with a clear focus on customer engagement – delivering measurable improvements. Verantwortungsbereiche Lead the local Data, Consent and Business Solutions stream, managing readiness, risks, dependencies and alignment with regional and local teams Map business processes and translate needs into requirements for data, systems and future ways of working Ensure customer-data and consent readiness (HCP and account data, migration, OneTrust consent, communication eligibility) Safeguard integrations and reporting; drive issue investigation and sustainable resolutions with tech teams Establish the operating model including support routes, data ownership and stewardship standards Partner with Marketing on insights, segmentation and HCP audiences; enable Marketing Automation and Veeva Events through reliable data flows and release readiness Drive continuous improvement; maintain the roadmap and identify opportunities to enhance data, automation and AI use Zentrale Anforderungen Master's degree in Business, business process management, information systems, technology or related discipline 3–6 years of experience in business transformation, business analysis, digital solutions or technology consulting connecting business and technology Strong experience mapping end-to-end business processes and translating into system/data/operating-model requirements Understanding of system architecture, customer data, integrations, data flows and Customer Data Platforms Technical fluency to investigate integration chains, data mappings, configurations, logs and documentation; perform root-cause analysis Strong analytical, problem-solving and stakeholder management skills; ability to communicate technical impact to business audiences Ownership mindset; comfortable with ambiguity and coordinating complex dependencies Fluency in English Useful but not essential: Fluency in German, experience in life sciences, regulated industries or multinational organisations stakeholder management analytical thinking effective communication of technical concepts to business audiences data flows and data mappings customer data platforms OneTrust consent management
Customer Engagement Business Solutions Lead Arbeitgeber: Novo Nordisk Pharma
Novo Nordisk ist ein herausragender Arbeitgeber, der dir die Möglichkeit bietet, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das sich der Bekämpfung schwerer chronischer Erkrankungen widmet. Mit einem starken Fokus auf kontinuierliche Weiterbildung und berufliche Entwicklung fördert das Unternehmen eine Kultur des Respekts und der Zusammenarbeit, in der vielfältige Perspektiven geschätzt werden. Hier hast du die Chance, an innovativen Projekten zu arbeiten und einen echten Unterschied im Leben von Patient:innen zu machen.
