Auf einen Blick
- Aufgaben: Biete technischen Support für Kunden und Partner in der Benelux-Region.
- Unternehmen: Innovatives Unternehmen mit einem dynamischen Arbeitsumfeld.
- Vorteile: Flexibles Arbeiten, Gesundheitsleistungen und Online-Lernmöglichkeiten.
- Weitere Informationen: Tolle Karrierechancen und ein unterstützendes Team warten auf dich.
- Warum dieser Job: Werde Teil eines Teams, das Technologie liebt und Kunden begeistert.
- Qualifikationen: Technische Kenntnisse und Kommunikationsfähigkeiten sind erforderlich.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
Job description
Role Summary
Our client is seeking a Dutch-speaking Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders across the Benelux region.
The role focuses on troubleshooting hardware and software issues, supporting product implementation, delivering technical training, and ensuring a high level of customer satisfaction.
The successful candidate will possess strong technical aptitude, excellent communication skills, and the ability to manage multiple priorities within a dynamic technology environment.
Key Responsibilities
- Provide technical support via phone, email, and chat to customers, partners, sales teams, and internal stakeholders.
- Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
- Support system administration activities including database setup, user management, reporting, and platform configuration.
- Troubleshoot network communication issues and application-related concerns.
- Coordinate product return, replacement, and exchange processes with internal teams.
- Deliver product and technical training to customers, partners, and resellers.
- Investigate and resolve customer complaints effectively and professionally.
- Escalate critical or recurring issues to management and appropriate internal departments.
- Maintain data confidentiality and security standards.
- Collaborate with cross-functional teams to support operational and strategic initiatives.
- Keep current with product updates, technology developments, and industry trends.
Experience
- 1-3 years of experience in technical support, customer support, helpdesk, service desk, or a similar troubleshooting environment.
- Experience diagnosing and resolving technical hardware and software issues.
- Language Requirements
Professional proficiency in Dutch.
- Strong verbal and written communication skills in English, Dutch.
- Technical Requirements
- Knowledge of technical troubleshooting methodologies.
- Working knowledge of SQL, Python, C#, Java Script, or similar programming languages.
- Familiarity with data warehousing and analytics platforms.
- Advanced Microsoft Excel skills, including pivot tables and reporting.
- Proficiency in Google Workspace or similar business productivity tools.
- Understanding of databases, system configuration, and network communications.
- Soft Skills
- Strong customer service orientation.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Strong organizational and multitasking capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Team-oriented mindset with strong collaboration skills.
- Adaptability and willingness to learn emerging technologies.
Qualifications
Requirements Education
- Diploma or Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
Why is This a Great Opportunity
Benefits & Perks
- Flex working arrangements
- Home office reimbursement programme
- Electric vehicle purchase incentive programme
- Medical benefits for you and your family members
- Online learning and networking opportunities
- Subsidised fitness membership
- Co-pay tuition reimbursement
Technical Support Specialist - Benelux Market Arbeitgeber: NPA WorldWide
Unser Unternehmen bietet eine hervorragende Arbeitsumgebung für technische Support-Spezialisten im Benelux-Markt, die Wert auf Flexibilität und persönliche Entwicklung legen. Mit einem starken Fokus auf Teamarbeit und einer positiven Unternehmenskultur fördern wir das Wachstum unserer Mitarbeiter durch Online-Lernmöglichkeiten und ein umfassendes Gesundheitsprogramm. Darüber hinaus profitieren unsere Mitarbeiter von attraktiven Zusatzleistungen wie einem Home-Office-Zuschuss und einem Fitnessmitgliedschaftsangebot, was uns zu einem erstklassigen Arbeitgeber in der Region macht.
