Future position : Desktop Support Engineer

Overview

We are preparing for a project starting mid-2025 and are seeking candidates interested in joining NSC in the near future. If you\’re considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

1. Advise and present to one or more customer staff.
2. Monitor and control daily service call activity, utilization, inventory levels, and service levels.
3. Provide exceptional customer service.
4. Demonstrate advanced customer service aptitude.
5. Resolve technical problems related to hardware, software, and connectivity.
6. Troubleshoot customer issues while maintaining agreed service levels.
7. Participate in configuring and supporting internal systems.
8. Work effectively with logistics teams.
9. Adhere to assigned schedules.
10. Follow documented policies, procedures, and processes specific to the service.
11. Document all customer interactions clearly and concisely within the appropriate CRM tool.
12. Work effectively in a team environment.
13. Maintain knowledge of industry developments and enhancements.
14. Support the installation and implementation of connectivity and high-end system products.
15. Continuously improve service delivery.
16. Manage time and resources effectively to meet or exceed expectations.

Qualifications

Work Experience: Over 24 months

Required knowledge includes:

• Proficiency in English (written and verbal) and the local language.
• Advanced knowledge of computer hardware.
• Advanced knowledge of common software applications.
• Advanced knowledge of Microsoft operating systems.
• Proficiency in printer hardware.
• Proficiency in configuring and troubleshooting networking, wireless, and VPN features on end-user devices.
• Proficiency with ticketing software.
• Knowledge of Microsoft Office and Office 365 applications.
• Knowledge of PC/laptop hardware and peripherals, including printers.
• Experience with mobile devices.

Awareness of:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT certifications may include:

• A+ Certification; OEM certifications such as Dell, HP, Lenovo, Lexmark, IBM, or Server+ depending on assignment.
• PC/laptop OEM maintenance certification.
• CompTIA A+ Certification.
• Microsoft Certified IT Professional (MCITP) in desktop area.
• Microsoft Office Specialist (MOS) certification.

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