Future position : Desktop Support Engineer

Overview

We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the near future. If you\’re considering a change but are not quite ready, please review the job description below and apply online. We will contact you when we begin recruitment activities.

Role: Desktop Support Engineer

The Desktop Support Engineer is responsible for providing end-user support, hands-on hardware and software support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical experience in support services.

Responsibilities

• Advise and present to customer staff as needed.
• Monitor and manage daily service calls, resource utilization, inventory, and service levels.
• Provide exceptional customer service.
• Demonstrate advanced customer service aptitude.
• Resolve hardware, software, and connectivity issues.
• Troubleshoot customer problems while maintaining service level agreements.
• Participate in configuring and supporting internal systems.
• Work effectively with logistics teams.
• Adhere to schedules and documented policies, procedures, and processes.
• Document all customer interactions clearly and concisely within CRM tools.
• Work well within a team environment.
• Maintain knowledge of industry advancements.
• Support the installation and implementation of connectivity and high-end system products.
• Continuously improve service delivery.
• Manage time and resources to meet or exceed expectations.

Qualifications

Work Experience: Over 24 months

Knowledge in:

• English (written and verbal) and the local language.
• Computer hardware and peripherals, including printers.
• Common software applications and Microsoft Operating Systems.
• Networking, wireless, and VPN configurations and troubleshooting.
• Ticketing software.

Additional awareness of:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware

IT certifications may include:

• A+ Certification or OEM certifications (Dell, HP, Lenovo, Lexmark, IBM, Server+)
• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP)
• Microsoft Office Specialist (MOS)

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