Operations Manager (m/w/d) – Winterthur Area

h3Make an impact with NTT DATA /h3 pJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. /p pWe are seeking an experienced Operations Manager to lead managed services operations and ensure the successful delivery of infrastructure services within a complex enterprise environment. The role is responsible for operational governance, SLA achievement, incident and service management oversight, team coordination, vendor management, reporting, and continuous service improvement. As a key leadership position, you will ensure operational execution remains aligned with customer commitments, contractual obligations, and governance requirements. /p h3Key Responsibilities: /h3 ul lipLead day-to-day managed services operations across the infrastructure environment. /p /li lipEnsure delivery of services in line with agreed bSLAs, OLAs, and customer expectations /b . /p /li lipOversee incident, problem, change, and service request management processes. /p /li lipDrive operational governance, service reviews, escalation management, and continuous improvement initiatives. /p /li lipCoordinate technical teams, vendors, and stakeholders to ensure effective service delivery. /p /li lipManage major incidents and operational escalations, ensuring timely resolution and clear customer communication. /p /li lipProduce and present operational reports, KPIs, service metrics, and performance updates. /p /li lipIdentify operational risks and implement measures to improve service quality, stability, and efficiency. /p /li lipEnsure adherence to operational standards, processes, compliance requirements, and best practices. /p /li /ul h3Required Qualifications: /h3 ul lipProven experience managing IT infrastructure, managed services, or enterprise operations teams. /p /li lipStrong knowledge of IT Service Management (ITSM) frameworks and operational governance. /p /li lipExperience with SLA management, vendor management, customer engagement, and service reporting. /p /li lipStrong leadership, stakeholder management, communication, and decision‑making skills. /p /li lipAbility to drive operational excellence and continuous improvement across multi-disciplinary technical teams. /p /li lipExperience coordinating complex operational environments and managing escalations effectively. /p /li /ul h3Preferred Certifications: /h3 ul lipbITIL® 4 Managing Professional /b /p /li lipbISO/IEC 20000 Practitioner or Lead Implementer /b /p /li lipbSIAM Professional /b /p /li lipbPMP (Project Management Professional) /b or bPRINCE2 Practitioner /b /p /li lipAdditional Security, Network, Storage, or Compute infrastructure certifications are advantageous /p /li /ul h3Language Requirement: /h3 ul lipbGerman language proficiency at minimum B2 level is mandatory. /b /p /li lipThe role requires the ability to participate in technical discussions, incident coordination, service reviews, governance meetings, change‑related communication, and day‑to‑day operational interactions with German‑speaking stakeholders, customer teams, operational contacts, and site personnel. /p /li /ul h3Citizenship Requirement: /h3 ul libApplicants must hold Swiss citizenship. /b /li /ul h3Location: /h3 ul libWinterthur area, Switzerland /b /li lipCandidates should be based in, or regularly available within the Winterthur region to support customer engagement, operational leadership, coordination with onsite and remote‑hands teams, and participation in governance, escalation, service review, and stakeholder meetings as required. /p /li /ul h3About NTT DATA /h3 pNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune /p pGlobal 100. We are committed to accelerating client success and positively impacting society through /p presponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with /p punmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and /p papplication services. Our consulting and industry solutions help organizations and society move /p pconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more /p pthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as /p pestablished and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each /p pyear in RD. /p h3Equal Opportunity Employer /h3 pNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. /p #J-18808-Ljbffr