Monitoring Operator (8×5) (m/w/d) – Winterthur Area

h3About the Role /h3pMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. We are seeking an Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment. The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations. /ph3Key Responsibilities /h3ulliMonitor infrastructure services and operational platforms during business hours (8×5). /liliCorrelate events and alerts, perform first-level incident triage, and conduct basic troubleshooting. /liliCreate, update, route, and manage tickets in accordance with established operational procedures. /liliEscalate incidents and service-impacting events with clear and accurate handover information. /liliExecute routine monitoring, housekeeping, and operational tasks to maintain service stability. /liliSupport incident coordination and communication with internal and customer-facing stakeholders. /liliFollow standard operating procedures, operational governance, and service management processes. /li /ulh3Required Qualifications /h3ulliExperience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment. /liliBroad technical understanding of network, server, storage, and infrastructure technologies. /liliStrong process discipline, attention to detail, and situational awareness. /liliAbility to work effectively in a structured, operational support environment. /li /ulh3Preferred Certifications /h3ulliITIL® 4 Foundation /liliCisco CCNA or equivalent networking certification /liliMonitoring/observability platform foundation training /liliSecurity, Network, Storage, or Compute infrastructure vendor certifications are advantageous /li /ulh3Language Requirement /h3pGerman language proficiency at minimum B2 level is mandatory. Ability to participate in technical discussions, incident coordination, service reviews, change-related communication, and day-to-day operational interactions with German-speaking stakeholders and customer teams. /ph3Citizenship Requirement /h3pApplicants must hold Swiss citizenship. /ph3Location /h3pWinterthur area, Switzerland Candidates should be based in, or regularly available within, the Winterthur region to support local operational alignment, customer engagement, coordination with onsite and remote-hands teams, and participation in service, governance, and escalation meetings as required. /ph3Workplace type: /h3pAbout NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD. /ph3Equal Opportunity Employer /h3pNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. /p #J-18808-Ljbffr