Operations Manager (m/w/d) – Winterthur Area

pMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. We are seeking an experienced Operations Manager to lead managed services operations and ensure the successful delivery of infrastructure services within a complex enterprise environment. The role is responsible for operational governance, SLA achievement, incident and service management oversight, team coordination, vendor management, reporting, and continuous service improvement. As a key leadership position, you will ensure operational execution remains aligned with customer commitments, contractual obligations, and governance requirements. /ph3Key Responsibilities /h3ulliLead day-to-day managed services operations across the infrastructure environment. /liliEnsure delivery of services in line with agreed SLAs, OLAs, and customer expectations. /liliOversee incident, problem, change, and service request management processes. /liliDrive operational governance, service reviews, escalation management, and continuous improvement initiatives. /liliCoordinate technical teams, vendors, and stakeholders to ensure effective service delivery. /liliManage major incidents and operational escalations, ensuring timely resolution and clear customer communication. /liliProduce and present operational reports, KPIs, service metrics, and performance updates. /liliIdentify operational risks and implement measures to improve service quality, stability, and efficiency. /liliEnsure adherence to operational standards, processes, compliance requirements, and best practices. /li /ulh3Required Qualifications /h3ulliProven experience managing IT infrastructure, managed services, or enterprise operations teams. /liliStrong knowledge of IT Service Management (ITSM) frameworks and operational governance. /liliExperience with SLA management, vendor management, customer engagement, and service reporting. /liliStrong leadership, stakeholder management, communication, and decision-making skills. /liliAbility to drive operational excellence and continuous improvement across multi-disciplinary technical teams. /liliExperience coordinating complex operational environments and managing escalations effectively. /li /ulh3Preferred Certifications /h3ulliITIL® 4 Managing Professional /liliISO/IEC 20000 Practitioner or Lead Implementer /liliSIAM Professional /liliPMP (Project Management Professional) or PRINCE2 Practitioner /liliAdditional Security, Network, Storage, or Compute infrastructure certifications are advantageous /li /ulh3Language Requirement /h3pGerman language proficiency at minimum B2 level is mandatory. The role requires the ability to participate in technical discussions, incident coordination, service reviews, governance meetings, change-related communication, and day-to-day operational interactions with German-speaking stakeholders, customer teams, operational contacts, and site personnel. /ph3Citizenship Requirement /h3pApplicants must hold Swiss citizenship. /ph3Location /h3pWinterthur area, Switzerland /ppCandidates should be based in, or regularly available within the Winterthur region to support customer engagement, operational leadership, coordination with onsite and remote-hands teams, and participation in governance, escalation, service review, and stakeholder meetings as required. /ph3Workplace type /h3pAbout NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD. /ph3Equal Opportunity Employer /h3pNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. /ppWe are committed to providing an environment free of unfair discrimination and harassment. /ppWe do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. /ppJoin our growing global team and accelerate your career with us. /p #J-18808-Ljbffr