We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for a Customer & Consumer Service Representative - After Sales (m/f/d) to support the team. What you'll do As a member of our Customer & Consumer Service team, you will play a key role in the After Sales department. You will be the first point of contact for our customers in Switzerland and our European markets, ensuring professional, friendly and solution-oriented support: Order Entry in SAPSupporting our end customers in all product and service matters via email and telephone Independent processing and assessment of complaints and warranty claims, including decisions on repair, replacement or exchange Ordering and managing spare parts, coordination with the warehouse Analyzing customer feedback and contributing to the optimization of our service processes and standards Collaborating with internal departments such as Product Management and Marketing Using and further developing our modern ticket system (Zendesk)What you'll bring Completed commercial or equivalent vocational training Experience in customer service, ideally in after-sales or complaint management Technical understanding and manual skills are a plus Good German and English language skills are essential. Additional proficiency in Italian and/or French would be considered a significant advantage. Enjoyment of direct customer contact and solution-oriented work Independent, structured, and reliable working style Strong service and team orientation Very good knowledge of SAP S/4 HANA, MS Office; experience with Zendesk is a plus What You'll Get: Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices. Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds. Professional Development: Grow your skills and career with the fast expanding company.
Customer & Consumer Service Representative in Zug Arbeitgeber: Nuna
Als führende globale Marke für innovative Babyprodukte bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Team in München zu arbeiten. Unsere Unternehmenskultur fördert flache Hierarchien und schnelle Entscheidungsprozesse, sodass Sie Ihre Ideen einbringen und einen echten Einfluss ausüben können. Darüber hinaus unterstützen wir Ihre berufliche Entwicklung in einem internationalen Umfeld, das Ihnen wertvolle Erfahrungen und Wachstumsmöglichkeiten bietet.
