Auf einen Blick
- Aufgaben: Manage delivery of security services and ensure client satisfaction.
- Unternehmen: Join NVISO, a leader in European cybersecurity with a focus on growth and innovation.
- Vorteile: Enjoy flexible hours, generous training budgets, and fun team-building events.
- Weitere Informationen: Work from cool offices in major cities and receive personal coaching for career growth.
- Warum dieser Job: Grow your career in a dynamic environment while working with top industry experts.
- Qualifikationen: Bachelor's degree and 2-3 years in service delivery management required.
Das prognostizierte Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
NVISO
Meet Your Trusted Team Of Cyber Security Experts | Protecting Society from Cyber Attacks | Security Design, Monitoring, Incident Response | Ethical Hacking & Cloud SecurityAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you!
Tasks
As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support. You will be responsible for ensuring that our services are delivered in a timely and efficient manner, and that our clients' needs are met or exceeded.
As a Service Delivery Manager, you will:
- Oversee the delivery of Managed Detection and Response services to our clients
- Work closely with the security operations team to ensure that service level agreements (SLAs) are met
- Ensure that service delivery processes are documented and followed
- Monitor service delivery performance and identify areas for improvement
- Work with the sales team to ensure that service delivery is aligned with client needs
- Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
- Provide regular reporting on service delivery performance to senior management
Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO. You will be trained on the job in:
Concepts
• Security Operations
• Project management principles
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field
- 2-3 years of experience in service delivery management, preferably in a Managed Detection and Response environment
- Strong understanding of security operations and incident response
- Excellent communication and interpersonal skills
- Excellent German and English communication skills, both verbal and written
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Experience with ITIL or other service delivery frameworks
- Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:
- Generous training budget of 10.000 EUR + 10 man days for attending lectures rolling over 2 years
- Working and learning from the best people in the European cyber security industry
- Support for technical growth with Cloud trainings + certifications (AWS, GCP, Azure)
- Regular team-building and fun events with legendary off-site events once a year
- Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team
- Flexible working hours and home office possibilities
- Business Bike Leasing
- BahnCard 50 1st class + public transfer ticket
- 30 holidays
- Cool offices in the center of Frankfurt, Munich and Vienna
IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!
#J-18808-LjbffrService Delivery/Project Manager (m/w/d) Arbeitgeber: Nviso
At NVISO, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and collaboration. With generous training budgets, access to industry-leading experts, and a commitment to employee well-being through personal coaching, we ensure that our team members thrive in their careers. Our modern offices in vibrant cities like Frankfurt, combined with flexible working options and exciting team-building events, make NVISO a truly rewarding place to work.
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass Sie so Service Delivery/Project Manager (m/w/d) erhalten könnten
✨Tip Number 1
Make sure to familiarize yourself with the Managed Detection and Response services offered by NVISO. Understanding these services in detail will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of NVISO on platforms like LinkedIn. Engaging with them can provide you with valuable insights about the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Brush up on your project management skills, especially in relation to ITIL frameworks. Being able to discuss specific methodologies and how you've applied them in past roles will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with security operations and incident response. Be ready to share specific examples of how you've handled challenges in these areas, as this will highlight your expertise and readiness for the role.
Wir glauben, dass du diese Fähigkeiten brauchst, um Service Delivery/Project Manager (m/w/d) mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Understand the Role:Make sure to thoroughly read the job description for the Service Delivery/Project Manager position. Understand the key responsibilities and requirements, especially regarding service delivery management and security operations.
Tailor Your CV:Customize your CV to highlight relevant experience in service delivery management and project management. Emphasize your understanding of security operations and any experience with Managed Detection and Response services.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the tasks outlined in the job description, such as overseeing service delivery or managing client relationships.
Highlight Language Skills:Since excellent German and English communication skills are required, make sure to mention your proficiency in both languages clearly in your application. Provide examples of how you've used these skills in a professional setting.
Wie man sich auf ein Vorstellungsgespräch bei Nviso vorbereitet
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Delivery Manager. Familiarize yourself with Managed Detection and Response services and how they are delivered to clients.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple projects simultaneously. Highlight specific examples where you successfully oversaw project delivery and met client needs.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you would maintain relationships with clients and ensure their needs are met.
✨Familiarize Yourself with Security Operations
Brush up on your knowledge of security operations and incident response. Be prepared to discuss industry standards like ISO 27001 and the NIST Cybersecurity Framework, as these are crucial for the position.
