Information Technology Specialist (Customer Support). in Ansbach

• Diagnoses and resolves problems in response to customer reported incidents.
• Develops and maintains problem tracking and resolution databases.
• Installs, configures, troubleshoots, and maintains costumer hardware and software.
• Provides costumer training on IT related programs.

Duties

• Diagnoses and resolves problems in response to customer reported incidents.
• Develops and maintains problem tracking and resolution databases.
• Installs, configures, troubleshoots, and maintains costumer hardware and software.
• Provides costumer training on IT related programs.

Requirements

• Conditions of employment
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U. S. Citizenship.
• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the Do D Instruction 1315.19.
• Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, Do D Civilian
• Personnel
• Management

System: Employment in Foreign Areas and Employee Return Rights.

Visit https://www. esd. whs. mil/DD/Do D-Issuances/140025/.

• Direct deposit of pay is required.
• U. S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• Must be able to obtain and maintain a Secret security clearance.
• This position requires a valid, state-issued and USAREUR Driver’s License and must be insurable in order to travel to other locations in the Command’s structure.
• This position is designated as IAT-II, IT-II and requires a Comp TIA Security+ certification.
• This is an Information Assurance Workforce Improvement Program position.
• Required to obtain and maintain a Computing Environment Certificate/Windows OS.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g., Peace Corps, Ameri Corps) and other organizations (e. g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is

In order to qualify for the GS-11, you must demonstrate in your resume at least one year of specialized experience which includes: providing advanced technical support to end-users or other technicians; interacting with lower-tiered support personnel to facilitate complex problem recognition or management; and logging corrective actions taken and escalating more complex problems to senior level technicians. his definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving

Education: Ph.

D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.

D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

• You will be evaluated on the basis of your level of competency in the following areas:
• Information Technology Customer Support
• Problem Solving
• Technical Competence
• Time in
• Grade

Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.

S. education program; or full credit has been given for the courses at a U.

S. accredited college or university.

For further information, visit: https://www. esd. whs. mil/DD/Do D-Issuances/140025/.

• Additional information
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.

In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service.

Continued employment requires written certification that it advances the public interest.

• Locality pay does not apply in the overseas area.
• If an employee brings a child to an overseas location and that child is entitled to attend a Do D school on a space-required basis in accordance with Do DEA Regulation 1342.13, the Do DEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to Do DI 1342.12 and Do DM 1342.12.
• If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the Do DEA on a space-required basis in accordance with Do DEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with Do DI 1342.12 and Do DM 1342.12.
• Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care.

Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

• Medical and dental care may be provided by host nation providers. The availability and level of care at host nation medical and dental facilities will vary by location.
• Pay retention may be offered to selected applicants for positions at overseas locations.

Pay retention will not be offered as an incentive for employees moving between overseas positions.

• Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc.

Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and Do DI 1400.25 volume 1250.

• For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits.

If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty.

• This is a(n) Digital Technology Career Field position.
• The initial length of this overseas tour is 36months.
• Defense National Relocation Program will not be authorized.
• Multiple positions may be filled from this announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.

S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable.

Visit https://www. dfas. mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.

• Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulation

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

#J-18808-Ljbffr