Workforce Management Real Time Analyst

We are currently recruiting for an experienced Workforce Management Real Time Analyst to join our client\’s team in Essen.

DUTIES AND RESPONSIBILITIES:

• Monitor and track billable hour projections, alerting management to potential risks.
• Communicate effectively with relevant teams and stakeholders.
• Coordinate and implement ad hoc events and training plans based on client needs.
• Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
• Develop strategies to improve operations based on trends and performance data.
• Drive continuous improvement in operational efficiency.
• Maintain detailed documentation and perform analysis to guide future strategies.

REQUIREMENTS:

• Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
• Minimum 2 years\‘ experience in a call center, with at least 1 year in workforce management.
• Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics).
• Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations).
• Knowledge of local labor laws and regulations related to workforce management (preferred).
• Strong decision-making, problem-solving, and resource allocation skills.

OFFER:

• Competitive salary
• Relocation assistance
• Working Schedule: Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
• Private health insurance after probation period
• Working as part of a dynamic and multicultural team
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centers, restaurants, etc.

Interested? Apply now!

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