Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.
What you will do:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Please note that this position is based in Belgium (Ramillies, Wallonia) and requires relocation or on-site presence.
Responsibilities
- Work from our office located in Belgium, Ramillies (Wallonia)
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customer's experience
- Contribute to the improvement of our product & all documentation
- Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
- Fluent in English and German
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Valid work permit for Belgium
- Solution minded
Nice to Have
- Any other European language is a + (Spanish, Italian, Dutch,...)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What's great in the job?
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!
#J-18808-Ljbffr
Customer Support Analyst - German Speaker in Berlin Arbeitgeber: Odoo
Odoo ist ein hervorragender Arbeitgeber, der dir als Content & Copywriting Specialist die Möglichkeit bietet, in einem kreativen und dynamischen Umfeld zu arbeiten. Mit flexiblen Arbeitszeiten, einem hybriden Arbeitsmodell und einem sympathischen Team fördert Odoo nicht nur deine berufliche Entwicklung, sondern sorgt auch für eine ausgewogene Work-Life-Balance. Zudem hast du die Chance, internationale Erfahrungen zu sammeln und Teil eines vielfältigen, inklusiven Arbeitsumfelds zu sein, das deine Ideen wertschätzt und Raum für Kreativität lässt.
