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- Aufgaben: Manage IT services, support customers, and ensure service quality in a dynamic environment.
- Arbeitgeber: ISD FENIQS is a forward-thinking IT consulting firm focused on sustainable change and digital transformation.
- Mitarbeitervorteile: Enjoy 30 vacation days, company car/bike options, and opportunities for personal development.
- Warum dieser Job: Join a committed team, work on exciting projects, and directly impact our company's success.
- Gewünschte Qualifikationen: Experience in IT service management, knowledge of ITIL/COBIT, and fluent in German and English required.
- Andere Informationen: Be part of a culture that values engagement, trust, and respect while having fun at team events.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
At ISD FENIQS, we place future orientation and sustainable change at the center of our actions.
As an owner-managed IT consulting and services company, we stand out as a reliable partner for our customers, particularly in the competence areas of Modern Workplace, Cloud & Infrastructure, Solution & Application Engineering and Cybersecurity. To ensure the best customer experience and generate added value, we use the potential of information technologies and digital transformation as well as the expertise of over 170 IT consultants and IT specialists.
At ISD FENIQS, we are looking for motivated people who want to take on responsibility and help shape the future, and who are customer-oriented and enjoy working in a committed team. Would you like to join us and take the next step in your career with us?
Then apply for a job with us! At ISD FENIQS, you can expect exciting projects, flat hierarchies and a trust-based working relationship where you are the decisive factor.
About this position
What you can expect
You will take on the role of Service Manager for medium-to-large services. You will support both IT and OT system landscapes in the industrial environment of our existing customers. As the central point of contact, you will be available to the customer and the delivery units. In addition to process consulting and the implementation of defined service KPIs, you will carry out regular service reviews and monitor service quality. You will also ensure compliance with specified processes in accordance with ITIL and optimize them continuously. Operating standard tools for ticket documentation, maintaining operating manuals and creating regular reports are also part of your daily routine.
What you should bring to the table
- Professional experience in the management and scaling of managed services appropriate to the position
- You can demonstrate sound methodological knowledge in IT service management as well as certifications in ITSM frameworks such as ITIL or COBIT
- You have a high affinity for IT and relevant knowledge of business processes and structures
- You already have previous knowledge of ServiceNow (dashboarding, reporting)
- You have experience in data analysis, preparation and provision of decision bases
- You have business fluent knowledge of German and English
- High sense of responsibility as well as high intrinsic motivation, team spirit and commitment
- Quick familiarization with complex, rapidly changing subject areas and the ability to keep an eye on the essentials in this dynamic environment
- Convincing communication skills and a confident demeanor round off your profile
Which benefits we offer
Every employee has the possibility to see the results of their work. You can contribute directly to the success of our company. In order to get there you can participate in our benefits.
Development
We continuously invest in you and support your personal development.
Events
Whether at the summer event, apprentice or Christmas parties, at the company run or the team events, we place great emphasis on fun.
Car & Bike
Every employee has the chance to a company car / job bike.
Equity
All employees can participate financially in our joint success. They thus become entrepreneurs.
Vacation
To relax is important – 30 vacation days go without saying.
What is great with us
Values
Engagement, Customer Centricity, Responsibility, Trust, Respect, Development, Team.
Colleagues
A good mix of experienced colleagues and young professionals.
Entrepreneurship, ownership and growth as our drivers.
Company Equity
Every employee has the chance to participate in the financial success of the company.
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IT Service Manager (gn) Arbeitgeber: Odoo
Kontaktperson:
Odoo HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Service Manager (gn)
✨Tip Number 1
Zeige deine Leidenschaft für IT-Service-Management! Betone in Gesprächen, wie wichtig dir die kontinuierliche Verbesserung von Prozessen ist und bringe konkrete Beispiele aus deiner bisherigen Erfahrung mit.
✨Tip Number 2
Nutze dein Netzwerk! Sprich mit aktuellen oder ehemaligen Mitarbeitern von ISD FENIQS, um mehr über die Unternehmenskultur und die Erwartungen an die Rolle des IT Service Managers zu erfahren.
✨Tip Number 3
Bereite dich auf technische Fragen vor! Da du mit ITIL und ServiceNow arbeiten wirst, solltest du sicherstellen, dass du die wichtigsten Konzepte und Tools gut verstehst und erklären kannst.
✨Tip Number 4
Demonstriere deine Kommunikationsfähigkeiten! In der Rolle als zentraler Ansprechpartner ist es wichtig, klar und überzeugend zu kommunizieren. Übe, wie du komplexe Informationen einfach und verständlich vermitteln kannst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Service Manager (gn)
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Familiarize yourself with ISD FENIQS's values such as engagement, customer centricity, and responsibility. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasize your professional experience in managing and scaling IT services. Mention any specific projects or roles that demonstrate your expertise in IT service management and familiarity with ITIL or COBIT.
Showcase Technical Skills: Detail your knowledge of ServiceNow, data analysis, and reporting. Provide examples of how you've used these skills in previous roles to enhance service quality and compliance.
Craft a Compelling Cover Letter: Write a personalized cover letter that outlines your motivation for applying to ISD FENIQS. Discuss your intrinsic motivation, team spirit, and how you can contribute to exciting projects and a trust-based working relationship.
Wie du dich auf ein Vorstellungsgespräch bei Odoo vorbereitest
✨Understand ITIL and Service Management
Make sure you have a solid grasp of ITIL principles and service management methodologies. Be prepared to discuss how you've applied these frameworks in your previous roles, as this will demonstrate your expertise and alignment with the company's focus on process optimization.
✨Showcase Your Communication Skills
As a Service Manager, you'll be the central point of contact for customers and delivery units. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in past roles, especially in complex situations.
✨Highlight Your Technical Affinity
Given the emphasis on IT and business processes, be prepared to discuss your technical skills and experiences, particularly with tools like ServiceNow. Share specific instances where your technical knowledge has led to improved service delivery or customer satisfaction.
✨Demonstrate Your Team Spirit
ISD FENIQS values teamwork and collaboration. Be ready to share examples of how you've worked successfully in teams, contributed to team goals, and supported your colleagues. This will show that you align with their company culture and values.
